Senior IT Project Manager – Enterprise Transformation Programs
About The Position
We're Concentrix, an intelligent transformation partner that powers the world's best brands. We are a global technology and services leader focused on solution-driven, tech-powered, and intelligence-fueled experiences. Our Technical Products and Services team drives Concentrix's transformation, data, and technology services by integrating digital engineering, creativity, and human behavior insights to unlock value. We combine human-centered design, powerful data, and strong technology to accelerate transformation at scale. You will be part of a team providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics to improve client outcomes and value, achieving our vision. Our gamechangers are recognized for their careers dedicated to exceptional relationships, earning awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." Join us for greater opportunities and brighter futures.
Requirements
- Bachelor’s degree in information technology, Business, Engineering, or a related field.
- 8+ years of IT Project Management experience delivering large-scale enterprise technology programs.
- Strong Agile delivery and Agile program management experience is required.
- Hands-on experience with Azure DevOps (ADO) is required.
- Proven experience managing ERP implementation or enterprise transformation initiatives.
- Experience leading multiple concurrent enterprise projects, workstreams, and cross-functional teams.
- Strong background in program and portfolio management, project governance, delivery oversight, and executive reporting.
- Experience managing project budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.
- Strong risk, issue, dependency, change request, and stakeholder management experience.
- Experience overseeing requirements, solution delivery, system integration testing, UAT, release planning, deployment, and stabilization activities.
- Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.
- Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.
Nice To Haves
- Experience with enterprise platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar ERP solutions preferred.
- Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries preferred.
- PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.
Responsibilities
- Lead end-to-end delivery of complex enterprise technology and transformation programs, including ERP implementations, system integrations, business process modernization, and digital transformation initiatives.
- Develop, manage, and maintain integrated project plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.
- Drive Agile project execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.
- Use Azure DevOps (ADO) to manage backlogs, sprint planning, release planning, user stories, reporting, dashboards, and project governance.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
- Manage project scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.
- Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.
- Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, deployment planning, go-live readiness, and production stabilization.
- Provide executive-level status reporting, project health updates, governance materials, financial insights, and escalation recommendations.
- Manage project financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.
- Partner with senior stakeholders to align project outcomes with business objectives, transformation priorities, and enterprise technology strategy.
- Ensure adherence to organizational project management standards, delivery frameworks, documentation requirements, and governance best practices.
- Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
