Senior IT Project Manager – Utility Technology Programs
About The Position
We're Concentrix, an intelligent transformation partner that is solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world's best brands. Our Technical Products and Services team drives Concentrix’s transformation, data, and technology services by integrating digital engineering, creativity, and human behavior insights to unlock value through tech-powered experiences. We combine human-centered design, powerful data, and strong technology to accelerate transformation at scale. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics to improve outcomes and value for our clients, achieving our vision. Our gamechangers are recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." Join us for greater opportunities and brighter futures.
Requirements
- Bachelor’s degree in information technology, Engineering, Business, or a related field.
- 8+ years of IT project management experience delivering large-scale technology programs.
- Proven experience managing enterprise application, system implementation, integration, or digital transformation projects.
- Strong understanding of Agile, Waterfall, and Hybrid delivery methodologies.
- Experience with project planning, budgeting, forecasting, resource management, risk management, issue management, and stakeholder engagement.
- Demonstrated ability to manage distributed teams, vendors, third-party partners, and cross-functional project groups.
- Excellent communication, presentation, facilitation, leadership, and executive reporting skills.
- Strong ability to align business needs, operational requirements, and technology delivery outcomes.
- Must reside in the United States or have a valid U.S. address for residence.
Nice To Haves
- Experience in the Electric Utility, Energy, Gas, Transmission, or Distribution industry is preferred.
- Experience delivering Operational Technology, utility operations, grid modernization, or enterprise technology initiatives is preferred.
- Familiarity with outage management, control center environments, asset management, field operations, or utility operational processes is preferred.
- PMP, PMI-ACP, Scrum Master, or equivalent project management certification is preferred.
- Experience managing programs through SIT, UAT, deployment, release planning, and production go-live is preferred.
Responsibilities
- Lead end-to-end delivery of utility technology programs, business transformation initiatives, and enterprise implementation projects.
- Develop, manage, and maintain project plans, schedules, budgets, resource forecasts, milestones, and executive-level status reporting.
- Coordinate activities across business, IT, vendor, operational, and client stakeholder teams to support successful program execution.
- Manage project scope, risks, issues, dependencies, change requests, decisions, and escalation processes.
- Oversee System Integration Testing, User Acceptance Testing, deployment planning, release readiness, and production go-live activities.
- Facilitate project governance meetings, steering committee updates, working sessions, and stakeholder reviews.
- Ensure technology solutions align with business objectives, operational requirements, quality standards, and delivery expectations.
- Drive timely issue resolution and decision-making across multiple stakeholder groups and delivery teams.
- Manage vendor relationships, third-party partners, and delivery performance against program objectives.
- Support compliance with project management standards, governance processes, documentation requirements, and quality controls.
- Lead cross-functional teams delivering utility modernization, operational technology, digital transformation, and enterprise technology initiatives.
- Communicate clearly and proactively with executive leadership, client stakeholders, project teams, and delivery partners.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
