Manager, IT Production Support

FCT•London, ON

36d•Hybrid

About The Position

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a Manager, IT Production support you will be leading a team of highly skilled and experienced Application Support developers who is responsible for investigating Production Support issues, and implementing application defect fixes and optimizations, supporting customer launches and delivering low-to-medium complexity software enhancements in support of revenue generation and operational efficiencies. Your accountability includes Monitoring & Resolving production issues, change management supports, and handling day-to-day activities required to run the mission-critical systems for the company ensuring business service levels are met and environments are managed. As a manager, you will also be playing a critical role in mentoring the team, Incident Management, and effective Problem management, and engages 3rd party providers and/or Development as required.

Requirements

Minimum 7+ years of development experience with .net, Cloud technologies, Angular, and SQL
Minimum 3 years of experience as a team lead/manager.
Good understanding of techniques used in application troubleshooting/debugging.
Good understanding of database design, development, and maintenance practices.
Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience

Responsibilities

Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Collaborate with Multiple geographical teams to ensure high-quality deliverables.
Investigation and troubleshooting of production problems and liaising with business, vendors and IT groups for timely resolution.
Acts as the prime subject matter expert for internal/external stakeholders.
Supports deployment activities, managing implementation issues to resolution.
Develop tools to automate tasks towards improved efficiencies
Provide input and insight towards on-going PS process improvements

Benefits

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
As per terms of the employment agreement