IT Support Manager

CATS Academy Boston•Braintree, MA

3d•Onsite

About The Position

The IT Support Manager provides comprehensive technical leadership and hands-on support for CATS Academy Boston. This role is a key member of the Leadership Team, working closely with the Head of School to ensure technology aligns with the school's academic and operational goals. The IT Support Manager ensures a stable, secure, and innovative digital environment for international students, faculty, and administrative staff.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field required.
3–5 years of IT support experience, preferably in an educational or boarding school environment.
Mastery of Windows/Mac OS, network administration, and cloud-based management.
Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
Excellent interpersonal skills for collaborating with a diverse, international community.
Exceptional attention to detail and ability to multitask in a fast-paced environment.
Excellent written and verbal communication skills.
Strong interpersonal and relationship management skills.
Mission-driven, customer-focused, and results-oriented mindset.
High emotional intelligence and empathy when working with diverse families.
Deep commitment to student safety, global citizenship, and cultural sensitivity.
Advanced technology skills.
Ability to work effectively in a culturally diverse environment.
Excellent communication and interpersonal skills.
Commitment to ensuring student safety and well-being.
Flexibility and adaptability to meet the unique scheduling demands of a boarding school.
Ability to handle sensitive data with high levels of discretion and integrity.
Ability to manage high-level logistics and budgeting.

Responsibilities

Manage and maintain all campus hardware including laptops, tablets, interactive whiteboards, and printers.
Oversee the local network infrastructure, ensuring high-speed Wi-Fi and wired connectivity across academic and residential buildings.
Provide technical support for faculty, staff, and students, resolving hardware and software issues promptly.
Administer school-wide software platforms and systems.
Ensure robust cybersecurity measures are in place and maintain regular data backup protocols.
Serve as an active member of the Academy Leadership Team, supporting the IT vision in strategic planning.
Work closely with the Head of School to identify technology needs and implement solutions that enhance the student experience.
Act as the primary liaison between the local Academy and the CATS Global Schools IT department to ensure alignment with global standards and policies.
Manage the local IT budget and provide input on long-term capital expenditure for technology upgrades.
Partner with the Dean of Academics to support the integration of educational technology in the classroom.
Support the Director of Residential Life in maintaining reliable connectivity and tech safety within the dormitories
Conduct technology orientation sessions for new students and staff, focusing on digital citizenship and system access.
Assist with the technical setup and support for major campus events, such as graduation and parent weekends.
Participate in global IT meetings and local leadership briefings.
Maintain up-to-date knowledge of emerging educational technologies and cybersecurity trends.
Uphold Academy safeguarding policies and ensure that all digital environments comply with student privacy laws (e.g., COPPA, FERPA).
Perform other duties as assigned or requested by the Head of School or Global Head of IT.