Manager, IT Product Management

Raymond James•Vancouver, BC

26d

About The Position

As part of the IT Product Management team, you take ownership of, and identify, analyze, and help document complex business requirements and processes, leveraging your industry experience and collaborating with business unit subject matter experts. You are comfortable working independently on challenging assignments while maintaining extensive contact with internal customers and subject matter experts. Key objectives include supporting application support and development team members; building relationships with key business stakeholders, SMEs, and other IT teams; collaborating with other IT Product Managers to grow internal team SLAs and standards; leveraging vendor roadmaps, IT resources and industry initiatives to balance the needs of our business.

Requirements

Minimum of a Business or related degree
At least 10 years of relevant experience or a combination of training, education and experience
Experience with managing an enterprise CRM (Dynamics 365, Salesforce, Maximizer, etc.)
One (1) year of experience in defining and documenting business and technical requirements and processes, systems analysis, business process modeling, representing stakeholders on project teams and problem solving with large, complex cross-functional systems and processes
Experience in financial services and/or ancillary financial services is a must
Concepts of risk management, issue tracking, change management and requirements gathering
Information technology support and technical documentation
Business planning and analysis – with demonstrated ability to develop product strategy and deliver business requirements based on that strategy
Interpreting client input, clarifying issues and developing solutions
Preparing various reports, summaries, surveys and written recommendations
Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions and make recommendations
Communication: Requires exceptional communication skills; clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand the message
Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences
Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise
Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals
Client Focus: Make internal and external clients and their needs a primary focus of action; develop and sustain productive client relationships
Time-Management: Comfortable participating and managing multiple ongoing initiatives that may be at different points in SDLC

Nice To Haves

Knowledge of branch operations and advisor-facing technology preferred, with priority to candidate with portfolio management system experience

Responsibilities

Oversee our enterprise CRM and other CRM’s approved for use
Managing a team of application support associates and Dynamics 365 platform developers
Participate in the collection and analysis of information; interview subject matter experts (SMEs), observe operations and use knowledge of business systems and processes to suggest solutions to specific business challenges
Maintain strong relationships with our business to keep up to date on operational procedures and methods; current business processes and business activities/best practices; and recommend changes for improvement
Understand business vision and priorities within your team and across other product lines, and guide leaders with a focus on customer impact behind all initiatives
Serve as a liaison between business units and technical units to align enterprise objectives by advocating for business needs; articulate requirements; manage backlog requests; represent business requirements in the design, development, validation and implementation of appropriate technology solutions
Partner with technical business units in the research, analysis and resolution of system and process challenges
Perform regular market analysis to ensure our corporate CRM products are keeping pace with others available
Partner with application support to ensure operational excellence
Prepare and deliver presentations to project stakeholders when appropriate
Grow ongoing vendor relationships to represent users’ and stakeholders’ interests; advocate and advertise change; partner in ITIL and SDLC best practices; and prepare for industry changes
Stay current with functionality, defects, and upcoming changes; contribute to support team SLAs and standards; build strong interpersonal relationships with direct reports