Manager, IT Operations
RHINESTAHL CORPORATION•Mason, OH
•Onsite
About The Position
This role will drive the consolidation and standardization of global IT support, eliminate technical debt and redundant systems, transition Level 1 & Level 2 service desk functions to a 24x7x365 managed service partner, and establish vendor-managed NOC and SOC operations. This is a hands-on leadership role requiring strong technical depth, vendor governance experience, and proven success leading complex, multi-site IT transformations.
Requirements
- 10+ years of progressive IT operations and infrastructure leadership.
- Demonstrated success transitioning service desk operations into a 24x7 MSP model.
- Experience establishing or governing vendor-managed SOC and NOC services.
- Hands-on experience with infrastructure modernization and cloud migration.
- Demonstrated ability to eliminate technical debt and rationalize technology stacks.
- Ability to operate effectively in a cross-cultural, global partnership environment.
- Expert end user hardware & software support skills in a corporate environment.
- Cybersecurity governance & Compliance Frameworks
- Microsoft technology stack including M365, Azure Active Directory & on-Premise AD
- SaaS based identity management & SSO technologies
- Enterprise infrastructure (network, server, storage, data circuits, virtualization)
- Cloud platforms (Azure, AWS, or equivalent)
- Desktop automation, deployment and support (US Region)
- ITIL-based service management
- Clear communication across global teams
Responsibilities
- Partner with the EU & MEIA Region Global IT Operations Manager to unify global support models.
- Rationalize application portfolio and licensing footprint.
- Harmonize incident, change, problem, and asset management processes.
- Oversee onboarding of 24x7x365 support coverage.
- Establish and govern vendor-managed NOC and SOC functions.
- Actively manage performance issues, service gaps, and contract alignment.
- Deliver operating expense reduction while improving service quality.
- Identify and prioritize remediation of technical debt.
- Serve as escalation point for major incidents and service disruptions.
- Lead root cause analysis and long-term corrective action planning.
- Balance strategic transformation with day-to-day operational stability.
- Hands on US Regional support for end users as required.
Benefits
- competitive medical, dental, and vision plans
- HSA and FSA plans
- Mental health resources
- employee assistance programs
- Paid Parental Leave
- Company Paid Long Term Disability
- competitive 401k employer match
- floating holiday
- tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
