Manager, IT (OpenText Content Server)

NYC School Construction Authority•New York City, NY

4d•Onsite

About The Position

Build your career while building NYC schools! The Information Technology Division manages the technology infrastructure which supports business operations: including personal computers, laptops, servers, printers, the internal network which connects them all, telephones, smartphones, and conference room equipment. By providing direct support to end users via the IT Service Desk, onsite office and job site support, and Training Classes IT supports application software (purchased such as Oracle, Primavera, Microsoft, and custom-written applications such as ORCMS, PTS, IEH, etc.). Job Description Summary The Manager, Information Technology (OpenText Content Server) will support and enhance our Electronic Document Management (EDM)/Sitecore environment. This role primary responsible is for the administration, configuration, maintenance, and optimization of OpenText Content Server to ensure secure, reliable, and efficient document and records management across the enterprise.

Requirements

Six years of full time experience in information technology.
Bachelor's Degree in Computer Science, Computer Technology, Information Systems Technology, Computer Electrical Engineering, or related fields.
Six years of full time experience in information technologies project development and implementation or business operations, three years of which must have been in an administrative or supervisory capacity; or a satisfactory combination of education (High School Diploma / GED at the minimum) and experience.
Selective Certification for Specialty Experience Development Specialty: a minimum of Five years of post-secondary education and/or experience specializing in: All phases of software development, including project management, requirements gathering, systems analysis/design, programming, testing, user support, and implementation; or package software implementation, including project management, portfolio management, business analytics, business analysis, Data science, Quality Assurance, and user support.
Support Specialty: a minimum of Five years of post-secondary education and/or experience specializing in: experience in managing and supporting enterprise-level application systems, including Desktop and Network Operating Systems, network and software applications.
Additionally, applicants will need Two years managing a team.

Nice To Haves

Experience with Sitecore administration (content management, user roles, publishing workflows).
Exposure to content integration and API-based connectivity.
Experience with compliance frameworks (e.g., SOX, GDPR, HIPAA).
Certification in OpenText Content Server or related technologies.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong collaboration and teamwork orientation.

Responsibilities

Interacts directly with senior management to provide project information and recommendations
Analyzes and recommends resource requirements for multiple simultaneous information technology teams and products.
Participates in setting and reviewing performance standards for information technology products, projects and resources.
Performs specific duties based on assignment to a department, division, or unit within the NYCSCA.
Performs related tasks.
May perform the duties of Information Technology Specialist - A/B, such as: Participates in the evaluation of hardware and software and assists in the creation of procurement documents.
Manages subordinates and maintains information technology systems, applications, and/or equipment.
Interacts with users to gather, review and create business requirements and to determine appropriate information technology solutions.
Provides solutions to users regarding information technology issues and/or needs.
Analyzes and acquires information technology project resources.
Makes information technology recommendations to senior management regarding systems, applications, and/or equipment.
Organizes the provision of training to information technology staff and/or users.
Develops Change management plans.
Develops and maintains information technology project plans and schedules.
Administer, configure, and maintain OpenText Content Server (Livelink) environments.
Manage system performance, availability, and reliability, including monitoring and troubleshooting.
Implement and support Electronic Document Management (EDM) processes including document capture, storage, retrieval, and archival.
Design and manage user roles, permissions, and security models to ensure compliance with organizational policies.
Perform system upgrades, patches, and migrations as required.
Develop and maintain workflows, forms, and business process automations within OpenText.
Collaborate with business stakeholders to gather requirements and implement content management solutions.
Ensure compliance with records management, retention, and regulatory requirements.
Support integrations between OpenText and other enterprise systems (e.g., ERP, Custom .Net applications).
Create and maintain system documentation, SOPs, and user training materials.

Benefits

Medical (100% employer paid for basic coverage available)
Prescription Drug Options
Dental & Vision Coverage
NYC Qualified Pension Plan (QPP)
Optional Retirement Savings Plans including 401K, 457 and IRA options
Transit Check Program
Public Loan Forgiveness Program
Competitive Paid Time Off (PTO) Benefits
Tuition reimbursement for continued education that is directly related to your current role
Access to a broad range of individual and organizational training opportunities
Trainings on leadership development, technical skill-building, compliance, personal and professional growth.