OpenText Business Analyst

Capgemini • New York, NY

5d • $69,058 - $70,096

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• 5+ years of Business Analysis experience, preferably within Insurance or Financial Services.
• Strong experience working with OpenText xPression and/or Exstream Forms platforms.
• Proven experience in requirements gathering, business process analysis, and documentation.
• Experience working in Agile/Scrum environments.
• Strong understanding of Customer Communication Management (CCM) solutions and document generation processes.
• Experience conducting gap analysis, impact analysis, and feasibility studies.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Exceptional analytical, critical thinking, and problem-solving skills.

Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business requirements for OpenText xPression/Exstream forms and document generation solutions.
• Translate business needs into detailed functional and non-functional requirements and specifications.
• Work closely with development, QA, and architecture teams to ensure accurate implementation of business requirements.
• Analyze existing business processes and identify opportunities for process optimization, automation, and operational efficiency.
• Conduct gap analysis, impact analysis, root cause analysis, and feasibility assessments for proposed solutions and enhancements.
• Facilitate workshops, requirement gathering sessions, stakeholder meetings, and design reviews.
• Participate actively in Agile ceremonies including Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospectives.
• Support user story creation, acceptance criteria definition, backlog refinement, and prioritization activities.
• Ensure alignment between business objectives and technical solutions across cross-functional teams.
• Maintain comprehensive business and functional documentation, including BRDs, FRDs, process flows, and traceability matrices.
• Support testing activities by reviewing test scenarios, validating business outcomes, and assisting with User Acceptance Testing (UAT).
• Ensure compliance with insurance industry regulations, governance standards, and organizational policies.
• Act as a liaison between business users and technical teams throughout the project lifecycle.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level