Manager, IT Delivery

Vanguard•Malvern, PA

2d•Hybrid

About The Position

Manager, IT Delivery is responsible for leading the end-to-end delivery of AI-driven technology solutions aligned with Workplace Service ReImagined program objectives. This role involves managing and developing a high-performing US-based technology team, coordinating with global teams and external partners, and driving stakeholder engagement with senior leadership, product owners, CDAO, and vendor partners. The position oversees program execution to ensure the delivery of measurable business outcomes tied to call center modernization, manages program resources including capacity planning and staffing, and owns budget oversight. The role requires facilitating clear communication, adapting to shifting priorities, and fostering a collaborative team environment focused on continuous improvement.

Requirements

Minimum of eight years related work experience
At least five years of project management experience
Undergraduate degree or equivalent combination of training and experience
Experience leading complex technology delivery programs, preferably within financial services or call center environments
Proven ability to manage cross-functional teams, including global and vendor resources
Strong program and project management skills with the ability to manage multiple priorities simultaneously
Experience managing budgets, resources, and delivery timelines
Strong communication and stakeholder management skills, with experience engaging senior leadership
Demonstrated adaptability and problem-solving in fast-paced, dynamic environments

Nice To Haves

Graduate degree preferred
Familiarity with AI-driven platforms, digital transformation, or customer experience technologies preferred

Responsibilities

Lead end-to-end delivery of AI-driven technology solutions aligned to Workplace Service ReImagined program objectives
Manage and develop a high-performing US-based technology team while coordinating across global teams and external partners
Drive stakeholder engagement with senior leadership, product owners, CDAO, and vendor partners to align priorities and outcomes
Oversee program execution, ensuring delivery of measurable business outcomes tied to call center modernization
Manage program resources, including capacity planning, staffing adjustments, and team effectiveness
Own budget oversight, including maintaining 2026 funding and supporting planning efforts for 2027 budget needs
Facilitate clear and consistent communication through updates, reporting, and leadership presentations
Adapt to shifting priorities and evolving program demands while maintaining delivery momentum
Partner with business and product teams to align on strategy, roadmap, and execution priorities
Foster a collaborative, inclusive, and high-performing team environment focused on continuous improvement