Manager, IT & Corporate Systems

Swire Coca Cola•Draper, UT

About The Position

The Manager, IT & Corporate Systems is a working manager within the IT department responsible for leading and contributing to the delivery and ongoing support of corporate IT systems and networks. This role manages a team of Systems Administrators and Network Engineers and is accountable for both project execution and keep-the-lights-on (KTLO) operations across corporate environments. This position partners closely with Product teams to deliver business capabilities—where Product defines what needs to be delivered, and the IT & Corporate Systems team defines how those solutions are designed, implemented, secured, and supported.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field required
6+ years experience in IT infrastructure roles (systems and/or networking) required
2+ years of experience in a technical leadership or management role. required
Strong experience supporting corporate IT environments, including identity, endpoint management, collaboration platforms, and networking required
Hands-on experience with Microsoft 365 and directory services required
Experience leading both project delivery and operational support in parallel required
Ability to communicate clearly with both technical and non-technical stakeholders and drive alignment across teams
Familiarity with enterprise security concepts related to identity, device management, and access controls

Nice To Haves

Experience leading teams responsible for endpoint, identity, and collaboration platforms preferred
Experience improving IT operational maturity (processes, documentation, monitoring, escalation) preferred
Experience mentoring and developing technical staff preferred

Responsibilities

Lead and manage a team of Systems Administrators and Network Engineers supporting corporate IT systems and networks
Operate as a player/coach: contribute directly to technical work while providing day-today leadership, prioritization, and guidance for the team
Build a culture of operational excellence: clear ownership, strong documentation, consistent execution, and reliable delivery
Oversee the operation, reliability, and support of corporate systems including identity, endpoint management, collaboration platforms, and network services
Ensure consistent KTLO execution for corporate environments, including incident response, change execution, maintenance activities, and lifecycle management
Act as an escalation point for complex or high-impact corporate system and network issues
Coordinate upgrades, enhancements, and remediation efforts with minimal disruption to the business
Partner with Product teams to translate business needs into executable technical solutions and delivery plans
Collaborate across IT teams (Security, Architecture, Field Services, Service Desk, Applications, Data/Integration) to ensure work is aligned and supportable
Work closely with Field Services and Service Desk teams to ensure operational readiness, clear escalation paths, and supportability
Coordinate with Architecture and Engineering teams to ensure corporate systems align with enterprise standards and long-term direction
Ensure effective ticket triage, escalation, and resolution using IT service management tools
Establish and maintain high-quality documentation, including system diagrams, runbooks, standards, and operational procedures
Track operational health metrics such as incident trends, system availability, and recurring issues
Identify opportunities to improve reliability, reduce technical debt, and streamline support processes
Maintain and support an on-call rotation appropriate for corporate systems