Manager, IT & Corporate Systems

Swire Coca-Cola • Draper, UT

2d

About The Position

The Manager, IT & Corporate Systems is a working manager within the IT department responsible for leading and contributing to the delivery and ongoing support of corporate IT systems and networks. This role manages a team of Systems Administrators and Network Engineers and is accountable for both project execution and keep-the-lights-on (KTLO) operations across corporate environments. This position partners closely with Product teams to deliver business capabilities—where Product defines what needs to be delivered, and the IT & Corporate Systems team defines how those solutions are designed, implemented, secured, and supported.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field required
• 6+ years experience in IT infrastructure roles (systems and/or networking) required
• 2+ years of experience in a technical leadership or management role. required
• Strong experience supporting corporate IT environments, including identity, endpoint management, collaboration platforms, and networking required
• Hands-on experience with Microsoft 365 and directory services required
• Experience leading both project delivery and operational support in parallel required
• Ability to communicate clearly with both technical and non-technical stakeholders and drive alignment across teams
• Familiarity with enterprise security concepts related to identity, device management, and access controls

Nice To Haves

• Experience leading teams responsible for endpoint, identity, and collaboration platforms preferred
• Experience improving IT operational maturity (processes, documentation, monitoring, escalation) preferred
• Experience mentoring and developing technical staff preferred

Responsibilities

• Lead and manage a team of Systems Administrators and Network Engineers supporting corporate IT systems and networks
• Operate as a player/coach: contribute directly to technical work while providing day-today leadership, prioritization, and guidance for the team
• Build a culture of operational excellence: clear ownership, strong documentation, consistent execution, and reliable delivery
• Oversee the operation, reliability, and support of corporate systems including identity, endpoint management, collaboration platforms, and network services
• Ensure consistent KTLO execution for corporate environments, including incident response, change execution, maintenance activities, and lifecycle management
• Act as an escalation point for complex or high-impact corporate system and network issues
• Coordinate upgrades, enhancements, and remediation efforts with minimal disruption to the business
• Partner with Product teams to translate business needs into executable technical solutions and delivery plans
• Collaborate across IT teams (Security, Architecture, Field Services, Service Desk, Applications, Data/Integration) to ensure work is aligned and supportable
• Work closely with Field Services and Service Desk teams to ensure operational readiness, clear escalation paths, and supportability
• Coordinate with Architecture and Engineering teams to ensure corporate systems align with enterprise standards and long-term direction
• Ensure effective ticket triage, escalation, and resolution using IT service management tools
• Establish and maintain high-quality documentation, including system diagrams, runbooks, standards, and operational procedures
• Track operational health metrics such as incident trends, system availability, and recurring issues
• Identify opportunities to improve reliability, reduce technical debt, and streamline support processes
• Maintain and support an on-call rotation appropriate for corporate systems

Benefits

• Health coverage (3 medical options, dental and vision)
• 401(k) Retirement Plan w/company match
• Health Savings Accounts w/company match
• FREE virtual primary care, acute care and physical therapy
• FREE Employee Assistance Program
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager