IT Systems Manager

Autism & Behavioral Spectrum • Chesterfield, MO

3d • Onsite

About The Position

AB Spectrum is seeking a hands-on IT & Systems Manager to support our growing clinical and operational teams. This role is responsible for keeping our systems, devices, and workflows running smoothly across multiple clinic locations.

This is a high-impact, execution-focused position for someone who enjoys solving real-world problems, supporting end users, and ensuring technology works reliably in a fast-paced healthcare environment.

You’ll work closely with operations leadership and report into the business, while partnering with our engineering and data team for escalations and system improvements.

Requirements

• 2–5+ years of hands-on IT experience (IT generalist, systems admin, or similar)
• Experience supporting multiple business systems (HRIS, EHR, CRM, etc.)
• Strong troubleshooting skills across hardware, software, and user issues
• Experience deploying and managing devices (laptops, tablets, mobile)
• Experience with networking basics (WiFi, routers, access points)
• Comfortable working on-site and supporting multiple locations
• Strong communication skills with non-technical users

Nice To Haves

• Experience in healthcare or other regulated environments (HIPAA familiarity strongly preferred)
• Experience managing enterprise SaaS applications
• Experience with tools like Google Workspace, MDM/identity platforms, or similar systems
• Background in computer science, information systems, or related field

Responsibilities

• Device & Identity Management
• Provision and manage laptops, tablets, and mobile devices
• Manage user access across systems (Google Workspace, HRIS, EHR, etc.)
• Own onboarding and offboarding processes
• End-User Support & Ticketing
• Serve as the primary point of contact for IT support across clinics
• Triage and resolve day-to-day issues (hardware, access, basic system issues)
• Own ticketing workflow and response times
• Systems Administration
• Administer core business systems (HRIS, EHR, CRM, productivity tools)
• Ensure users are properly set up and systems are being used correctly
• Maintain system hygiene, permissions, and configurations
• Clinic & Infrastructure Support
• Troubleshoot WiFi, network, and basic infrastructure issues
• Deploy and maintain networking equipment (routers, access points, printers)
• Support new clinic setups and expansions
• Workflow Implementation & Training
• Partner with operations to implement new workflows and tools
• Provide simple, practical training to staff on system usage
• Identify gaps in usage and help improve adoption
• Integration Support (Non-Engineering)
• Test integrations built by the engineering team
• Validate data flows between systems
• Flag issues and provide feedback

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees