Corporate IT Specialist

Resicap Payroll, LLC•Atlanta, GA

55d•Onsite

About The Position

The Corporate IT Specialist serves as the primary point of contact for internal team members. This full in-office role demands exceptional interpersonal skills, a calm and professional demeanor under pressure, and a working familiarity with office hardware, phone systems, and support tooling. You will be the face and voice of Resicap, ensuring every interaction is handled with warmth, accuracy, and efficiency.

Requirements

2+ years of experience in a customer-facing support, front desk, or call center role.
Demonstrated ability to communicate clearly, professionally, and empathetically with customers across all channels.
Comfortable working in a fast-paced, in-office environment with frequent interruptions.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM or ticketing systems.
Strong organizational skills with keen attention to detail.
Proven ability to multitask and prioritize across simultaneous responsibilities.

Nice To Haves

Experience managing or troubleshooting multi-line VoIP or PBX phone systems.
Hands-on familiarity with office hardware management (computers, printers, AV equipment).
Prior experience in property management, real estate, or residential services.
Exposure to helpdesk or IT support environments is a strong plus.
Bilingual (English/Spanish) communication skills are highly desirable.

Responsibilities

Serve as the first point of contact for all tickets and office assistance needs.
Provide timely, accurate, and empathetic responses to questions regarding technical setup and tech usage.
Escalate complex issues to the appropriate teams while maintaining ownership of the customer experience.
Log all interactions and resolutions accurately within the ticketing systems.
Able to manage and operate multi-line phone systems and VoIP platforms with proficiency.
Setup triage and routing of calls to the appropriate departments or team members.
Monitor shared voicemail and communication inboxes and ensure timely follow-up.
Assist in maintaining phone system configurations and escalate technical issues as needed.
Perform basic troubleshooting and upkeep of office hardware including computers, printers, scanners, and peripheral devices.
Coordinate with leadership for equipment provisioning, repairs, and replacements.
Maintain an organized inventory of office equipment and supplies.
Serve as the on-site point of contact for hardware vendors and technicians.
Assist with data entry, document preparation, and records management.
Support scheduling, meeting coordination, and visitor management.
Contribute to continuous improvement of front-desk procedures and support workflows.
Maintain a professional, welcoming, and organized reception environment at all times.