Manager, IT Contract & Vendor Management

BC Ferries•Richmond, BC

1d•CA$98,500 - CA$123,100•Hybrid

About The Position

BC Ferries is undergoing a significant, multi-year transformation of its technology and work processes. This evolution aims to enhance customer and employee experiences while ensuring the continued delivery of safe, reliable, and affordable services. As the company increasingly adopts connected systems, modern platforms, and advanced technologies like AI, they are seeking innovative leaders to guide this change. The ideal candidate will thrive in complex, large-scale environments, drive enterprise-wide transformation, and effectively bridge business strategy with technology delivery. This role offers a chance to play a crucial part in shaping the future of coastal transportation with lasting impact. At BC Ferries, technology is fundamental to connecting coastal communities and supporting one of the world's largest ferry systems. The organization is looking for a strategic and relationship-oriented Manager, IT Contract & Vendor Management to lead the governance, performance, and optimization of its IT vendor portfolio. This position goes beyond traditional contract administration, aiming to serve as a trusted advisor to senior leaders and influence technology sourcing decisions that align with BC Ferries' long-term transformation objectives. The company seeks a strategic, relationship-driven leader passionate about optimizing IT vendor ecosystems.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, or a related field
5+ years of experience in IT vendor management, contract negotiation, and procurement
Proven ability to negotiate complex contracts and interpret legal and commercial terms
Strong understanding of enterprise IT vendors and technologies (e.g., Microsoft, Oracle, IBM, Adobe)
Knowledge of regulatory and compliance frameworks (e.g. GDPR, HIPAA, privacy, security, data protection)
Experience with procurement processes, RFx development, and vendor evaluation
Familiarity with IT service management frameworks and vendor management tools
Exceptional stakeholder management, communication, and influencing skills
A strategic mindset paired with strong analytical and problem-solving capabilities

Nice To Haves

MBA or relevant graduate degree is considered an asset

Responsibilities

Overseeing the full lifecycle of IT vendor and contract management.
Developing vendor strategies.
Negotiating complex agreements.
Strengthening vendor partnerships.
Managing risk associated with IT vendors.
Ensuring technology investments deliver maximum value to the business.
Cultivating and maintaining relationships with IT vendors to ensure alignment with organizational goals and objectives.
Acting as the primary point of contact for IT vendor communications, issue resolution, and escalations.
Conducting regular IT vendor performance reviews and providing feedback.
Negotiating IT contracts, service level agreements, and pricing structures with vendors to achieve favorable terms, conditions, and cost optimization.
Reviewing and analyzing contract terms to ensure compliance with legal, Procurement & Supply Chain, and regulatory requirements.
Monitoring contract expiration dates and renewal deadlines, proactively managing contract renewals and terminations.
Collaborating with internal stakeholders to assess business needs and requirements for IT services and solutions.
Leading the vendor selection process in partnership with Procurement & Supply Chain, including vendor evaluation, RFx development, and vendor scoring on behalf of IT.
Facilitating the onboarding process for new vendors, ensuring smooth transition and integration into existing IT operations.
Identifying and assessing vendor-related risks, including cybersecurity, data privacy, financial stability, and industry factors impacting vendor performance.
Developing risk mitigation strategies and contingency plans to address potential vendor disruptions.
Establishing key performance indicators and metrics to measure and monitor vendor performance and service quality.
Conducting regular performance reviews and audits to monitor vendor compliance and service delivery.
Conducting regular internal compliance reviews to ensure adherence to vendor terms and conditions.
Implementing corrective actions and continuous improvement initiatives to ensure compliance, enhance performance, and drive customer satisfaction.