Manager, RiverSource Vendor Management
Ameriprise Financial Services, LLC•Minneapolis, MN
•$87,400 - $110,000•Hybrid
About The Position
Monitor and report on vendor performance for RiverSource Insurance and Annuity Business. Coach and partner with vendors and business partners to address issues and performance gaps. Interact with business leaders to problem solve vendor issues/incidents leading to a satisfactory resolution. Provide strategic leadership on vendor management best practices while ensuring the Ameriprise's interests are covered.
Requirements
- Bachelor’s degree and 5-7 years of work experience
- Excellent interpersonal and communication skills, both verbal and written
- Strong communication and influencing skills across varying leadership levels
- Sound organizational skills and ability to manage competing priorities.
- Proven ability to create meaningful data analysis and metrics to support business needs.
- Strong Excel skills (including the use of formulas and functions)
Nice To Haves
- Commercial skills (experience in contract negotiation, contract content, SLA structure and general procurement process)
- Industry knowledge of data vendors, products and services is required
Responsibilities
- Plan, coach, review performance, and monitor vendors.
- Coach business partners and participate where needed in periodic vendor reviews and perform due diligence functions.
- Perform Quality Analysis on business partner vendor management processes within area and publishes results quarterly for reporting purposes.
- Assess trends in complaints/issues with the vendor(s) and provide coaching on service performance.
- Monitor Vendor Incidents and take appropriate action.
- Establish Action Plans with business partners for vendor(s) as needed.
- Provide strategic level leadership regarding vendor management best practices.
- Coordinate and participate in the RFI/RFP process and contract negotiations, when requested.
- Coordinate and monitor vendor risk assessment reviews with vendors and business owners.
- Work with vendors to address findings and when necessary, create exception requests for review by senior leaders.
- Responsible for invoicing, rebates, incentives/credits and service level agreement monitoring and auditing.
Benefits
- vacation time
- sick time
- 401(k)
- health, dental and life insurances
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What This Job Offers
Job Type
Full-time
Career Level
Manager
