Manager, IT Computing Operations

Univera Healthcare•Rochester, NY

About The Position

Summary: The Manager, IT Computing Operations is responsible for overseeing the daily operations, maintenance, and strategic planning of the organization’s data center infrastructure. This role ensures high availability, performance and security of mission critical systems while coordinating with cross functional departments especially Facilities for power and HVAC projects. This includes 24x7x365 management of computer operations team activities and scheduling. This position will also have responsibility for understanding business strategy and incorporating data center requirements into day-to-day initiatives to meet future business demand. Essential Accountabilities: Oversees a 24/7 data center operations, ensuring uptime, balancing power distribution, reliability and performance of systems. Provides a single point of contact and escalation for the overall production computing environment. Establishes standards for data centers; including capacity planning, lights out operations & maintains data center equipment inventory. Leads daily across all aspects of the IT Hosted Infrastructure and the overall production batch environment. Provides daily reporting on the health and performance of the IT infrastructure and production environment through a series of key performance indicators (KPI’s) for both the online and batch computing environments. Develops and enhances data center SOP documentation and process, including emergency response, E-waste for the company and maintaining COD process, physical security management (monthly audit) and data center infrastructure mapping. Responsible and coordinate decommissioning of obsolete HW and removing from racks. Maintains primary accountability for all Computer and Data Center Operations staff, production scheduling activities, and select application environments through System Operations Infrastructure Monitors and third‑party products specific to the application environments. Drives expense efficiency and reduction throughout the IT organization through the optimization of infrastructure hardware and software expenditure, while consistently acting professionally and promoting professional standards among staff. Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct. Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements. Conducts periodic staff meetings to include timely distribution and education related to departmental and Ethics/Compliance information. Regular and reliable attendance is expected and required. Performs other functions as assigned by management.

Requirements

Seven (7) years of related technical experience, of which, three (3) years of leadership experience required.
Bachelor's degree in computer science, Information Technology or relevant field.
In lieu of bachelor’s degree, six (6) additional years' experience required
Demonstrated advance leadership skill in managing personnel through subordinate professional, management, or supervisory staff; and basic mastery in working with others in both authority and non-authority relationships on a routine basis.
Advanced understanding of power and HVAC distribution for Datacenters.
Advanced organizational development skills and experience in leading organizational transition.
Ability to interpret and apply complex technical information; in depth knowledge of infrastructure systems design and implementation in a data center environment, knowledge of teleprocessing security and communications networks, and knowledge of technical and user-related aspects of a personal computer environment.
Demonstrated experience with Quality principles and tools.
Demonstrated business and technical problem-solving skills.
Advanced analytical and business process development skills.
Demonstrated experience working effectively and efficiently in both a matrixed and third party outsource environment.
Communicates effectively with users/partners/external customers, colleagues and leadership across a range of disciplines and all levels of management.
Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

Nice To Haves

Advanced degree or certification preferred.
Industry experience/certification with CMM/SEI/ITIL preferred.

Responsibilities

Oversees a 24/7 data center operations, ensuring uptime, balancing power distribution, reliability and performance of systems.
Provides a single point of contact and escalation for the overall production computing environment.
Establishes standards for data centers; including capacity planning, lights out operations & maintains data center equipment inventory.
Leads daily across all aspects of the IT Hosted Infrastructure and the overall production batch environment.
Provides daily reporting on the health and performance of the IT infrastructure and production environment through a series of key performance indicators (KPI’s) for both the online and batch computing environments.
Develops and enhances data center SOP documentation and process, including emergency response, E-waste for the company and maintaining COD process, physical security management (monthly audit) and data center infrastructure mapping.
Responsible and coordinate decommissioning of obsolete HW and removing from racks.
Maintains primary accountability for all Computer and Data Center Operations staff, production scheduling activities, and select application environments through System Operations Infrastructure Monitors and third‑party products specific to the application environments.
Drives expense efficiency and reduction throughout the IT organization through the optimization of infrastructure hardware and software expenditure, while consistently acting professionally and promoting professional standards among staff.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.
Conducts periodic staff meetings to include timely distribution and education related to departmental and Ethics/Compliance information.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.