Manager - IT Assets & Telecom Operations

Penske•Cumru Township, PA

14h

About The Position

The Manager – IT Assets & Telecom Operations position is responsible for managing all Desktop Services purchasing and procurement processes as well as the Telecommunications Billing and Analysis processes. The Manager oversees the Shop Admin team. They are responsible for the purchasing of IT equipment and billing to the respective departments. This team will also process AR and PO requests, along with validating invoices received for accuracy. The team will maintain the ITEP purchasing site. They will work closely with the Manager – Desktop Services to ensure accuracy of data entered into the CMDB for proper asset tracking of hardware and software assets. The Manager will establish and maintain inventory guidelines and ensure execution of orders in a timely manner. In addition to the PC Shop Admins team, the Manager will also oversee the Telecom billing and analysis teams. They will provide day-to-day support and oversite of multiple aspects of Penske’s Telecommunications. The Manager will work with our IT teams and end users to ensure new and/or updated technology solutions are properly designed, delivered, and highly available. Working with the management team, the Manager will both contribute to and lead teams that perform the oversight of telecom expense management, vendor relations, telephony reporting, mobile device needs, and related telephony purchases. This includes participating in budget preparation and management for the campus and field organization.

Requirements

Managing all Desktop Services purchasing and procurement processes
Managing Telecommunications Billing and Analysis processes
Overseeing the Shop Admin team
Purchasing of IT equipment and billing to the respective departments
Processing AR and PO requests
Validating invoices received for accuracy
Maintaining the ITEP purchasing site
Working closely with the Manager – Desktop Services to ensure accuracy of data entered into the CMDB for proper asset tracking of hardware and software assets
Establishing and maintaining inventory guidelines
Ensuring execution of orders in a timely manner
Overseeing the Telecom billing and analysis teams
Providing day-to-day support and oversite of multiple aspects of Penske’s Telecommunications
Working with IT teams and end users to ensure new and/or updated technology solutions are properly designed, delivered, and highly available
Contributing to and leading teams that perform the oversight of telecom expense management, vendor relations, telephony reporting, mobile device needs, and related telephony purchases
Participating in budget preparation and management for the campus and field organization

Responsibilities

Maintain vendor relationships for new equipment and software
Work closely with the Manager of Desktop Services to coordinate the distribution of equipment and software purchased by the Shop Admin team.
Respond to urgent needs and executive requests for hardware and software purchases
Track all purchases and assets in the CMDB to ensure accurate inventory information per cost center, as well as proper tracking and provisioning of software assets.
Manage billing and payment processes for all PTL and PL telephony/circuit expenses
Identify cost savings opportunities including audits of existing services
Review vendor proposal and report changes needed
Conducts regular standups with the team
Identifies and implements process improvement opportunities
Involved with annual Business Plan and budgetary decisions
Create and maintain company-facing policies and procedures including purchasing and procurement of IT equipment and telephone/mobile device policies
Create and maintain a staffing model for the department, including conducting analysis of current staff and understanding needs to change staffing
Mentor and coach direct reports
Perform other duties as assigned