Manager Investigations

American Addiction Centers•Oak Brook, IL

1d•Onsite

About The Position

The Manager Investigations leads the day-to-day operations of the Public Safety/Security Investigations Team. This team is responsible for investigating allegations of misconduct, internal policy violations, anomalies, or actions that are or may be criminal in nature. The goal is to clear non-offenders or identify offending parties. The role involves coaching teammates, providing feedback, and guiding the implementation of best practices in healthcare security investigations, including preparation, interview and interrogation, case management, and report writing. The Manager will identify and address technology gaps, determine training needs, and implement quality control improvements. They will also evaluate regulatory and patient safety risks, develop strategies to close gaps, and recommend corrective actions. Additionally, the role provides system-wide problem-solving assistance, consultation, and serves as a liaison with law enforcement. Human resources responsibilities for staff are also included, such as interviewing, selection, staff development, performance evaluations, and employee relations. The Manager represents Security and Public Safety to enterprise stakeholders and professional associations, fostering a culture of execution, accountability, and continuous improvement. They are responsible for adhering to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws.

Requirements

Bachelor’s degree in criminal justice or related field.
Typically requires 5 years of experience in investigations, security, or loss prevention.
Requires at least two years of supervisory experience overseeing investigators or in a related investigative leadership role.
Ability to prioritize and manage multiple investigations and assign resources in alignment with risk to geographically dispersed investigators.
Advanced knowledge of investigative and interview techniques, security practices, procedures, applicable laws (federal, state, and local), industry best practices, and compliance requirements.
Demonstrated ability to assess potentially dangerous situations quickly, accurately, and respond appropriately.
Ability to establish effective investigative approaches, collect evidence, conduct thorough investigations, creatively pursue leads, achieve desired case closure/disposition rates, and produce comprehensive reports to aid in decision making and serve as credible references for corrective actions, recovery, or legal proceedings.
High proficiency and effectiveness with written and verbal communications.
Ability to work collaboratively to arrive at shared approaches to problem solving and case resolution.
Strong interpersonal skills with the ability to collaborate effectively with multiple/diverse functional areas and multiple business unit leaders and stakeholders.
Ability to work a flexible schedule including off-shifts, weekends and holiday, as necessary

Responsibilities

Manage the day-to-day operations of the Public Safety/ Security Investigations Team.
Lead a team charged to investigate allegations of misconduct, internal policy violations, anomalies, or actions that are or may be criminal in nature for the express purpose of clearing non-offenders or identifying offending parties.
Act as a coach for teammates, providing feedback that builds resiliency and fosters creative thinking.
Guide the implementation of operational and industry best practices in healthcare security investigations, including approach preparation, interview and interrogation, case management, and report writing while acting consistent with organizational values and culture.
Identify and address gaps in technology, such as camera placement in areas where controlled substances are dispensed.
Determine training needs for officers and sites based on patterns observed during use-of-force reviews.
Implement quality control improvements to mitigate loss or theft of patient valuables.
Evaluate regulatory and patient safety risks related to identity inconsistencies, develop strategies to close gaps, collect and analyze data to identify patterns, trends, and root causes, and recommend corrective actions to prevent recurrence.
Provide guidance on potential policy, training, resource, and process improvements to strengthen compliance and operational effectiveness.
Provide system-wide problem-solving assistance, guidance, consultation to staff regarding security investigation, and serve as a liaison with law enforcement agencies for designated and defined areas.
Perform human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Represent Security and Public Safety by presenting best practices in use of force reviews, innovative investigative strategies, and data driven results to enterprise stakeholders to include senior leadership, compliance teams, clinical operations, risk management as well as industry related professional associations.
Share insights, promote standards, and strengthen organizational reputation through collaborative knowledge exchange.
Foster a culture of execution, accountability, and continuous improvement across the team.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program