Investigations Case Manager
Lovely Law Firm Inc•Conway, SC
•Onsite
About The Position
The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.
Requirements
- Strong investigative, organizational, and communication skills
- Ability to manage multiple cases in a fast-paced environment
- Detail-oriented with strong documentation habits
- Proficient in case management software and standard office tools
Nice To Haves
- Experience in personal injury, legal intake, or case management preferred
Responsibilities
- Conduct detailed client interviews to gather facts related to incidents, injuries, and damages
- Initiate insurance claims and verify coverage, adjuster, and claim details
- Collect and secure key evidence (police reports, photos, witness information, statements)
- Preserve all necessary evidence
- Complete initial client contact within 24 hours of case assignment
- Serve as the primary client contact during the investigation phase
- Clearly guide clients through the intake process and next steps
- Gather and document critical information, including: Medical treatment status, Property damage details, Lost wages and employment information, Photos and supporting documentation
- Maintain consistent follow-up to obtain missing or incomplete information
- Open, organize, and maintain case files in the case management system
- Ensure timely requests for initial records (medical, incident reports, etc.)
- Accurately document all case activity and communications
- Identify potential liens, prior claims, and additional involved parties early
- Prepare files for handoff to the Case Management or Demand team
- Collaborate with Pre-Litigation Director and attorneys to review findings and determine case direction
- Schedule initial attorney-client calls and assist with case evaluation needs
- Coordinate with internal teams to ensure smooth case onboarding
Benefits
- Tools and training to help you be successful part of team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
