Manager - Investigations

Wynn Resorts•Everett, MA

6h•$100,000 - $110,000•Onsite

About The Position

The Encore Boston Harbor Manager – Investigations is responsible for overseeing the Investigations Team in conducting investigations on and documenting all security incidents occurring on property. This includes, but is not limited to: theft, cheating, and misconduct; protecting company assets and providing a safe environment for team members and guests; conducting interviews and preparing formal reports.

Requirements

21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school or equivalent degree preferred.
Bachelor’s Degree in a related field or equivalent experience preferred.
A minimum of 5-7 years of progressively responsible experience conducting investigations and managing a team.
Military, Security, or Law Enforcement experience is strongly preferred.
A minimum of 3 years in a supervisory role required.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Requires a strong understanding and knowledge of Microsoft Office: Word, Excel & PowerPoint.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed reports and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintain reports upon request.

Responsibilities

Adheres to all Encore Boston Harbor core values and property and department standards.
Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
Delivers and maintains a maximum level of property-wide service and satisfaction.
Contributes to company-wide communication and best practices.
Keeps informed of all new developments within the department.
Provides excellent internal and external guest relations, which may require levels of patience, tact and diplomacy.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Prepares reports regarding investigations and follows up on reported incidents; submits to Security Management.
Reviews incident reports and statements written or obtained by Security personnel or others.
Conducts follow-up investigations with respect to incident reports, where appropriate.
Conducts investigations that may involve guests, Team Members, and/or others on resort property concerning such matters as theft, cheating, and misconduct.
Cooperates with and coordinates investigations conducted by outside law enforcement agencies as assigned by Security Management.
Creates and manages assigned schedules to ensure adequate shift coverage.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.