Manager, Internal Communications Channels & Content Strategy

Monumental Sports & Entertainment•Washington, DC

1d•$70,000 - $85,000

About The Position

Monumental Sports & Entertainment (MSE) is a major integrated sports and entertainment company that owns and operates multiple sports teams and venues, including the Washington Capitals, Washington Wizards, and Washington Mystics. MSE also manages a regional sports network, Monumental Sports Network, and various entertainment venues like Capital One Arena. The company is committed to core values that emphasize customer service, community engagement, building exceptional teams, data-driven decision-making, teamwork, collaboration, transparency, innovation, and having fun. The Manager of Internal Communications Channels & Content Strategy will lead the strategy, management, and improvement of MSE's employee communication channels, editorial planning, digital workplace platform, and communication analytics. This role is crucial for ensuring employees are informed, connected, and aligned with business priorities through engaging and effective communications.

Requirements

5+ years of experience in internal communications, employee communications, content strategy, digital communications, or related fields.
Experience managing internal communications channels such as intranets, employee newsletters, digital workplace platforms, or content management systems.
Strong writing, editing, and content development skills and the ability to adapt messaging for different audiences and channels.
Experience using communications analytics and reporting tools to evaluate performance and recommend improvements.
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
Commitment to continuous improvement, collaboration, and delivering a high-quality employee communications experience.

Responsibilities

Lead day-to-day operations of internal communications platforms, including employee newsletters, intranet platforms, and digital workplace tools.
Serve as the primary administrator and business owner for employee communications platforms, user experience, and platform improvements.
Develop and manage the internal communications editorial strategy, content calendar, and publishing governance across enterprise channels.
Manage editorial calendars, publishing schedules, and content workflows across internal communications channels.
Efficiently create, edit, and publish content that supports organizational priorities, employee engagement, business initiatives, and company culture.
Partner with stakeholders across the organization to develop communications that effectively reach and engage employees.
Coordinate content across multiple channels to ensure consistency, accuracy, and alignment with established messaging and communication standards.
Support development and execution of communication campaigns, leadership communications, organizational announcements, and employee engagement initiatives.
Develop and maintain communications measurement frameworks, dashboards, and reports that provide actionable insights into employee engagement, channel performance, and communications effectiveness.
Find opportunities to improve the employee communications experience through technology, AI-enabled tools, process improvements, and evolving digital communication practices.
Other duties as assigned.