Communications, Content & Internal Events – Senior Manager

Uniphore•Palo Alto, CA

1d•Onsite

About The Position

This role will lead the development and execution of high-impact internal events, executive-ready content and internal communications that connect employees to Uniphore’s strategy, priorities and culture. The role will bring strong storytelling, project management and design sensibility to create polished experiences and materials across companywide meetings, leadership communications, intranet/knowledge base programs and event touchpoints. This is a hands-on, cross-functional role for a strategic communicator who can move seamlessly from planning to execution, leverage AI-enabled tools to improve efficiency and deliver consistent, high-quality work that elevates engagement across the organization.

Requirements

Bachelor's degree in communications, public relations, journalism, marketing, English, event management, hospitality, business or related field is preferred. Or eight (8) years of related work experience.
5+ years of related experience in internal and/or corporate communications, content development, event management or a blend of both.
Excellent oral, written and interpersonal communication skills.
Demonstrated ability to develop high-quality decks/presentations, communication plans, coordinate interviews/stakeholders, develop key messages and track KPIs.
Strong project/program management skills with the ability to manage multiple concurrent projects in a deadline-driven environment.
AI expertise and experience required, including practical fluency with AI tools and platforms (e.g., generative AI, MCP-integrated tools) to support content creation, communications and workflow efficiency.
Experience building and leading intranet, knowledge base, or content management programs, including running cross-functional workstreams to define approach, ownership and governance.
Proficient using PowerPoint and Microsoft O365 suite.
Ability to handle sensitive information with the utmost discretion.
Ability to collaborate cross functionally and build relationships at all levels of the organization and across business functions, establish credibility and act as a trusted partner.
Experience with complex, high-visibility internal events and/or large-scale meetings (multi-session, multi-stakeholder, tight production timelines).
Experience with event technology platforms (e.g., registration tools / mobile event apps).
Strong design sensibility and experience producing executive-ready presentations and communications assets.
Experience with video content planning/production for internal communications or event programming.

Responsibilities

Leading the planning and execution of internal event experiences.
Driving high-impact content development.
Supporting internal communications.
Creating, developing, and implementing content, communications, and event programs that align with Uniphore’s vision and direction.
Delivering sophisticated event experiences and executive-ready content.
Owning the creation of high-quality presentations for executive, companywide and event audiences.
Leading companywide email support, including drafting, editing and coordinating leadership and project email campaigns.
Serving as a hands-on content owner across formats (presentations, written communications, digital/visual assets).
Leveraging AI tools and platforms (e.g., generative AI, MCP-integrated tools) to accelerate content development, streamline drafting/editing workflows and improve efficiency.
Building and maintaining a library/repository of reusable content templates, decks and messaging frameworks.
Designing a cohesive event journey (pre-event communications, agenda creation, speaker coordination, on-site/virtual experience flow and post-event follow-up).
Leading the planning and execution of multiple internal events annually (in-person, virtual and hybrid).
Developing and maintaining detailed event project plans, timelines, run-of-show documents and production schedules.
Serving as the dedicated owner for event runbooks, timelines, vendor coordination and experience polish.
Running event planning meetings and workstream check-ins.
Coordinating vendors, partners, keynote speakers, internal/executive speakers (venue, AV, production, print, event technology, shipping/fulfillment).
Developing and producing event assets and materials including presentations and visual content, signage/printed materials, digital graphics and event communications.
Creating content and messaging aligning company strategies, priorities, and initiatives.
Tracking budgets, approvals, timelines and deliverables.
Ensuring brand consistency across event materials and internal communications.
Supporting internal communication programming, such as leadership and project email campaigns, intranet content, video stories and photographs as applicable and companywide and town hall meetings.
Owning and leading the intranet and knowledge base program, including content strategy, information architecture and ongoing maintenance.
Leading cross-functional workstreams to capture, organize and evolve the intranet/knowledge base approach.
Partnering with business stakeholders to develop and execute communication strategies and plans for communicating key event initiatives and project updates to employees.
Researching, interviewing, writing, editing and coordinating internal communications and storytelling content related to events or projects.
Identifying and tracking key metrics to measure performance of channels and employee engagement with communications.
Populating and maintaining intranet stories and content as appropriate.
Managing the cadence of internal communications channels.
Understanding and aligning messaging with the company's mission and pillars, championing the company's purpose through storytelling.
Creating and maintaining a library of presentations and video archives of event materials.