Manager Integrated Care Coordination

Jefferson Health Plans • Philadelphia, PA

2d • Onsite

About The Position

The Manager of Integrated Care Management oversees the daily operations of the Inpatient Care Management department to ensure efficient, high-quality discharge planning and therapeutic support services. This role ensures compliance with organizational policies, regulatory standards, and the mission, vision, and values of the health system. The Manager provides leadership, supervision, and coordination of care management staff to maintain adequate coverage, staff competency, and seamless patient care delivery. Additionally, the role supports orientation, performance oversight, and collaboration across interdisciplinary teams to optimize patient outcomes and departmental effectiveness.

Requirements

• Master’s Degree in social work, nursing, healthcare administration, or related degree. or Bachelor’s Degree with 5 years of acute care management experience and one year as a lead CM or Bachelor’s Degree in Nursing.
• 2 years experience in acute care management.
• Critical thinking and problem solving skills.
• Nurses must have an active license in the state of employment; MSWs must have LSW or LCSW in the state of NJ.

Nice To Haves

• 2 years in leadership or management roles.
• Experience in word, excel, and powerpoint.
• Comfortable speaking in front of people.
• Knowledge of the conditions of participation for discharging.
• ACM - Accredited Case Manager - American Case Management Association within 3 Years or CCM - Certified Case Manager - Commission for Case Manager Certification within 3 Years

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Leads and manages daily operations of the care management and department across assigned hospitals, ensuring effective, efficient, and compliant service delivery.
• Supervises and develops staff, oversees recruitment, onboarding, scheduling, training, performance evaluations, and corrective actions to maintain a competent and engaged team.
• Collaborates with hospital and enterprise leadership to establish departmental goals, implement policies and procedures, and align with organizational strategies and regulatory requirements.
• Monitors quality, compliance, and performance, auditing documentation, analyzing key metrics, and addressing barriers to patient progression and discharge.
• Serves as a departmental representative and liaison, maintaining communication with hospital leadership, community partners, and external agencies to support patient care and operational effectiveness.
• Oversees payroll accuracy, manages departmental schedules, and ensures compliance with hospital standards and policies.
• Represents the department in hospital meetings, leadership rounding, and projects; serves as acting Director when needed.
• Supports a positive work environment through empowerment, recognition, and professional growth opportunities.
• Coordinates staff orientation, education, and competency assessments; provides continuing education opportunities.
• Ensure new employees meet onboarding goals and performance expectations through chart audits and feedback.
• Conducts documentation audits and analyzes productivity, compliance, and quality metrics to drive improvement.
• Participates in the development, review, and annual update of departmental policies, procedures, and standard work.
• Implement service excellence and patient satisfaction initiatives to maintain high-quality care.
• Ensures adherence to regulatory and clinical requirements for discharge planning and case management.
• Builds and maintains relationships with hospital departments, post-acute providers, and community agencies to ensure smooth transitions of care.
• Participates in multidisciplinary and escalation meetings to address patient progression barriers.
• Provides regular communication to staff, leadership, and stakeholders regarding departmental updates, priorities, and issues.
• Functions as a resource for complex care cases, offering expertise in discharge planning, psychosocial needs, and patient advocacy.
• Coordinates daily staffing and assignments to ensure adequate hospital coverage and efficient workflow.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager