Nurse Manager - Care Coordination

VCU Health • Richmond, VA

6d • Onsite

About The Position

The Nurse Care Coordination Manager is responsible for overseeing nursing care coordination for patients in either the inpatient or outpatient setting. The Manager ensures the delivery of high-quality, patient-centered care while optimizing operational efficiency. The Manager plays a pivotal role in managing staff, streamlining workflows, and ensuring adherence to healthcare standards and regulations.

Requirements

• Bachelor’s degree in nursing.
• Must be enrolled in a master’s degree program at the time of application and must be complete within 36 months of hire.
• Special consideration will be given for applicants enrolled in baccalaureate to doctoral programs who will not attain a master’s degree and may require longer than 36 months to complete the terminal degree.
• If the Master’s degree is not in nursing then it is required to have a BSN from an accredited school. unless grandfathered under previous requirements
• Licensed Registered Nurse in the State of Virginia or eligible
• BLS Certification
• Five (5) years of relevant clinical experience with two (2) of those years of progressive leadership and/or supervisory/management experience.
• Requires frequent visibility on all shifts and weekends to enhance staff communication and monitor staff effectiveness.
• Must be available (or able to delegate) to staff for consultation 24/7.
• Strong knowledge of care coordination principles, healthcare regulations, accreditation requirements, best practices in care coordination and patient advocacy.
• Excellent communication, leadership, and organizational skills.
• Proficiency in healthcare software and data analysis tools.
• Manual dexterity (eye/hand coordination)
• Hear alarms/telephone/tape recorder
• Repetitive arm/hand movements
• Finger Dexterity
• Acuity - far
• Acuity - near
• Strong Recall
• Reasoning
• Problem Solving
• Hearing
• Speak Clearly
• Write Legibly
• Reading
• Logical Thinking
• Fast-paced environment
• Steady Pace
• Able to Handle Multiple Priorities
• Frequent and Intense Customer Interactions
• Noisy Environment
• Able to Adapt to Frequent Change

Nice To Haves

• Master's Degree in Nursing or a related field.
• If the master’s degree is not in Nursing, then it is required to have a Baccalaureate Degree in Nursing.
• Certification in specialty area
• N/A

Responsibilities

• Supervises and mentors a team of care coordination staff, including team leads, RN Care Coordinators, Nurse Navigators and/or Nurse Case Managers, fostering professional development and ensuring effective team collaboration.
• Manages Human Resources activities for direct repots in regard to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, and performance evaluation and management.
• Oversees the day-to-day implementation of clinical workflows to ensure efficiency, effectiveness, compliance, and standards of care.
• Fosters the implementation of protocols for seamless patient transitions across the health system to ensure high quality patient outcomes.
• Cultivates a culture of safety by developing and maintaining staff schedules, ensuring adequate coverage for all shifts and units.
• Manages paid time off requests, ensuring that staffing levels remain sufficient to meet patient care needs.
• Oversees the use of agency staff, coordinating with external agencies to fill staffing gaps and ensuring that all temporary staff are properly oriented and integrated into the team.
• Manages care transition programs, intake or discharge planning, and working with managed care companies and community partners.
• Ensures frontline staff tailors care to individual patient needs, focusing on quality, accessibility, and equity.
• Ensures unit level care coordination planning templates/processes/procedures meet patients’ needs, addressing concerns and barriers to care proactively.
• Serves as the primary liaison between frontline staff and Director.
• Fosters bidirectional communication to ensure that aggregated patients, family, clinicians, and other stakeholders are represented during care design processes.
• Through collaboration with fellow care coordination leaders, the continuity of care is enhanced by streamlining communication between inpatient and outpatient teams.
• Ensures all nursing care coordination processes comply with local, federal, and organizational regulations and standards.
• Conducts regular meetings with the nursing care coordination team to review performance metrics, identify gaps, and develop action plans for improvement. These meetings will focus on analyzing key performance indicators, discussing challenges, and implementing strategies to enhance care delivery and operational efficiency.
• Collaborates with the director to manage department budgets, ensuring efficient resource allocation.
• Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and department.
• Provides assistance to team members.
• Accepts alternate assignments as required.
• Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit.
• Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures.

Benefits

• We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field

What This Job Offers

• Job Type: Full-time
• Career Level: Manager