Manager, Instructional Technology Development

TD•Toronto, ON

4d•CA$96,900 - CA$136,800•Hybrid

About The Position

The Manager of Instructional Technology Development is a critical role within the L&D function that leads a high performing team of L&D designers and developers across multiple geographical locations and work arrangements. The Manager of Instructional Technology Development is an expert in their field who stays on top of emerging learning technology trends and will be expected to demonstrate this expertise to help influence the learning technology roadmap.

Requirements

Undergraduate degree is required
7+ years related experience

Nice To Haves

Post graduate education in Adult Learning & Development or Instructional Design is preferred
Certification in Instructional Design/Instructional Technology/Human Performance Technology is an asset
Experience with Accessible Design following the Web Content Accessibility Guidelines (WCAG) is preferred
Experience with Learning Management Systems, Articulate Suite, Adobe Creative Suite, MS Office Suite is preferred

Responsibilities

Coach and manage a team of expert Developers across multiple geographical locations to deliver timely, high quality, consistent, creative, leading edge learning solutions that positively impact business and TD metrics
Collaborate and consult with Learning Solutions Architect partners to make the best decisions on resourcing prioritized projects
Participate and partner with peers in the Design team to ensure projects are scoped, prioritized and resourced appropriately across teams; ensure optimal deployment of development resources to meet the needs of the businesses / initiatives being supported
Consistently build development expertise and learning consulting capability within the team to enable a centre of expertise that are viewed as critical partners who add value and deliver results
Be a champion of innovative thinking; demonstrating a commitment to continuous improvement with a focus of delivering value to the customer faster
Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
Manage development budget and development software vendors, including management of annual renewal process with vendors and license management
Provide deep subject matter expertise in learning design and development, learning consulting and program evaluation & measurement, including knowledge of external best practices and emerging trends
Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise
Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Management, etc.
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
Anticipate emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank policies and procedures
Contribute to the development of business segment and/or enterprise functional strategic priorities
Responsible for management of the overall team providing leadership, guidance, coaching and upskilling support
Develops annual and/or long-term plans for own area and influences plans well beyond area managed
Grow team expertise to align with business / enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Lead a high performing team; provide on-going feedback, coach and develop all team members
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally