Sr. Instructional Designer/Trainer - Sales Technology
About The Position
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Sales Technology Instructional Designer/Trainer is responsible for supporting the successful implementation and adoption of Medica’s Sales technologies. This role partners with Sales Leadership, Technology and Operations to translate complex systems into practical training, documentation, and rollout strategies that drive efficiency and performance. The ideal candidate combines instructional design expertise with strong technical acumen to ensure system launches result in sustained adoption and measurable impact. Performs other duties as assigned.
Requirements
- Bachelor's degree or equivalent experience in related field
- 7+ years of relevant working experience
Nice To Haves
- Healthcare product knowledge
- Experience with virtual training platforms
- Experience writing and developing content for diverse platforms
- Ability to work independently and within a team
- Excellent written and verbal communication skills
- Ability to work in an environment that is constantly changing, at times with minimal supervision
- Proficiency in Microsoft Suite
Responsibilities
- Lead end-to-end training and adoption planning for new Sales technologies and system enhancements.
- Partner with Sales Leadership, Technology, and Operations to develop structured rollout strategies that drive awareness, readiness, and sustained adoption.
- Identify impacts to sales workflows and proactively design enablement plans to minimize disruption and maximize productivity.
- Lead engaging live training sessions with end users during system rollouts, reinforcing key workflows and driving launch readiness.
- Establish adoption success metrics and monitor engagement, usage, and performance post-launch.
- Partner with technical and operational teams to document both new and existing Sales systems, ensuring clear, standardized process and workflow guidance.
- Translate complex system functionality into user-friendly documentation and learning materials.
- Develop multi-modal training assets, including presentations, job aids, video tutorials, reference guides, and eLearning modules.
- Maintain and continuously update system documentation to reflect enhancements, process changes, and best practices.
- Monitor system utilization and adoption metrics to identify trends, gaps, and opportunities for reinforcement.
- Conduct post-launch feedback sessions and surveys to evaluate training effectiveness and user experience.
- Refine training materials and implement supplemental learning strategies based on performance data and user feedback.
- Serve as an ongoing resource to Sales and cross-functional partners, ensuring continuous optimization of Sales technology usage.
Benefits
- competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
