Manager, Instructional Media & Web Services

New York University • New York, NY

12d • $105,000 - $125,000

About The Position

The Manager, Instructional Media & Web Services oversees the daily delivery, implementation, and support of the University’s instructional media and web publishing tools which are provided and maintained by third party vendors. This role ensures that video and media services and academic web platforms are reliable, accessible, and effectively integrated into University teaching, learning, and research workflows. The manager bridges the gap between technical infrastructure and frontline academic support and serves as the primary liaison between NYU IT and the third party vendors.

Requirements

• Bachelor's Degree in relevant fields around education and/or media production.
• At least 5 years of related professional work experience.
• 5+ years experience in managing, designing, developing and delivering various kinds of effective educational technology and media services within budget and on schedule.
• Experience working with vendors to deliver a technology service within NYU IT infrastructure.
• Experience creating and managing workflow processes for educational technology and media projects.
• Experience working on a variety of projects simultaneously.
• Proven experience in implementing and managing ITIL-based processes and frameworks.
• Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design.
• Demonstrated effectiveness in managing, designing, developing, and delivering educational media and technology services.

Responsibilities

• Oversees the daily delivery, implementation, and support of the University’s instructional media and web publishing tools.
• Ensures that video and media services and academic web platforms are reliable, accessible, and effectively integrated into University teaching, learning, and research workflows.
• Bridges the gap between technical infrastructure and frontline academic support.
• Serves as the primary liaison between NYU IT and the third party vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager