Manager Instructional Design

MSG Entertainment Holdings•New York City, NY

6d•Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com . Who are we hiring? The Manager, Instructional Design & AI Learning Solutions serves as the senior subject matter expert for instructional design strategy, learning experience architecture, and emerging learning technologies. This role leads the design of enterprise learning solutions, establishes instructional design standards, and drives adoption of AI-enabled tools and methodologies that improve learning effectiveness, efficiency, and scalability. This is an individual contributor role with significant influence across learning strategy, solution design, and learning innovation initiatives.

Requirements

Bachelor’s Degree or equivalent work experience required, or relevant degree in instructional design
Bachelor’s degree in Instructional Design, Education, Learning Technologies, Organizational Development, HR, or related field.
8+ years of experience in instructional design, learning experience design, or talent development.
Deep expertise in adult learning, learning science, and modern learning technologies.
Experience applying AI-enabled tools to learning design, content development, or knowledge management.
Strong consulting, facilitation, communication, and stakeholder management skills.

Responsibilities

Serve as the organization’s senior instructional design expert and trusted advisor.
Lead design of complex enterprise learning solutions aligned to strategic business priorities.
Conduct learning needs, audience, and performance analyses to identify effective solutions.
Establish and continuously improve instructional design standards, methodologies, templates, and governance.
Design and review digital, instructor-led, virtual, and blended learning experiences.
Drive adoption and optimization of existing learning technologies, platforms, and authoring tools.
Lead exploration, testing, and implementation of AI-powered learning design and content development tools.
Develop best practices for responsible use of generative AI in learning workflows.
Consult with senior leaders, HR, SMEs, and project teams on learning strategy and capability development.
Mentor instructional designers and share best practices without direct people-management accountability.
Use analytics, learner feedback, and business metrics to continuously improve learning outcomes.
Serve as a learning innovation leader, identifying emerging practices and recommending scalable solutions.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.