Manager Instructional Design

MSG Entertainment Holdings, LLC • New York, NY

12h • $83,000 - $145,000 • Onsite

About The Position

The Manager, Instructional Design & AI Learning Solutions serves as the senior subject matter expert for instructional design strategy, learning experience architecture, and emerging learning technologies. This role leads the design of enterprise learning solutions, establishes instructional design standards, and drives adoption of AI-enabled tools and methodologies that improve learning effectiveness, efficiency, and scalability. This is an individual contributor role with significant influence across learning strategy, solution design, and learning innovation initiatives.

Requirements

• Bachelor’s Degree or equivalent work experience required, or relevant degree in instructional design
• Bachelor’s degree in Instructional Design, Education, Learning Technologies, Organizational Development, HR, or related field.
• 8+ years of experience in instructional design, learning experience design, or talent development.
• Deep expertise in adult learning, learning science, and modern learning technologies.
• Experience applying AI-enabled tools to learning design, content development, or knowledge management.
• Strong consulting, facilitation, communication, and stakeholder management skills.

Responsibilities

• Serve as the organization’s senior instructional design expert and trusted advisor.
• Lead design of complex enterprise learning solutions aligned to strategic business priorities.
• Conduct learning needs, audience, and performance analyses to identify effective solutions.
• Establish and continuously improve instructional design standards, methodologies, templates, and governance.
• Design and review digital, instructor-led, virtual, and blended learning experiences.
• Drive adoption and optimization of existing learning technologies, platforms, and authoring tools.
• Lead exploration, testing, and implementation of AI-powered learning design and content development tools.
• Develop best practices for responsible use of generative AI in learning workflows.
• Consult with senior leaders, HR, SMEs, and project teams on learning strategy and capability development.
• Mentor instructional designers and share best practices without direct people-management accountability.
• Use analytics, learner feedback, and business metrics to continuously improve learning outcomes.
• Serve as a learning innovation leader, identifying emerging practices and recommending scalable solutions.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Benefits

• Upskilling employees’ talents and strengths
• Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
• Growth and longevity for our employees are top priorities
• Equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
• Consideration for reasonable accommodations as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager