Manager, Inside Sales & Revenue Operations

DGR Systems•Tampa, FL

4h•$94,500 - $112,500•Hybrid

About The Position

This role owns the span between a client deciding to buy and DGR invoicing them. Four functions sit inside that span - Inside Sales, Order Management, Partner Operations, and Sales Operations - and you will lead all four. This is a deliberate design, as in most companies these functions report separately, and the handoffs between them belong to nobody in particular. Here they are one workflow. Deal registration has windows, special pricing expires, rebate and incentive claims carry submission deadlines, and program tiers have thresholds. A quote is not finished until configuration, pricing, and availability all agree; and a vendor’s answer on any of the three can change. Handled well, this is one of the things that separates a well-run partner from an average one. We treat it as a discipline rather than as administration.

Requirements

Experience running order management or sales operations in a business that resells products through distribution; where purchase orders, lead times, substitutions, and vendor programs are part of the week
Experience managing a team - coaching against a standard, and performance conversations
Detail discipline that holds up under volume, and comfort working to external deadlines that will not move
Systems fluency across CRM, quoting or configuration tooling, and vendor portals - enough to administer, not only to use
The willingness to hold a salesperson to a standard while working alongside them every day

Nice To Haves

Come from a VAR, MSP, distributor, or another channel business
Administered OEM programs
Submitted rebate, incentive, or MDF claims and know what it costs to miss one
Administered a CRM rather than only worked inside one
Built reporting that people actually used

Responsibilities

Leadership of our Inside Sales Representative team
Quote creation, configuration, and accuracy
Deal registration at the point of quote, before the opportunity is exposed
Coaching, development, and performance against a published standard
Sales orders created and verified against what was quoted
Purchase order placement to distribution and OEMs
Order status, expediting, backorders, partial shipments, and substitution decisions
Special and bid pricing application, and tracking of expiry
Returns and RMA coordination, and the handoff into billing
Deal registration maintenance and renewal
OEM and distributor program administration and compliance
Certifications, competencies, and specialization tracking
Rebate, incentive, and MDF claim preparation and submission
Program tier monitoring, with early warning where a threshold is in reach or at risk
CRM administration, configuration, and data quality
Quoting and configuration tooling
Pipeline hygiene, sales reporting, dashboards, and forecast mechanics
Systems and process onboarding for new sales hires