Director of Inside Sales & Revenue Operations
About The Position
The Director of Inside Sales & Revenue Operations leads our high-performance inside sales organization, connecting customers nationwide with essential home services during the move-in process. These services include electricity, internet, TV, home warranty, and smart home security solutions. This Director role is strategic, data-driven, and focused on scaling conversion, revenue, and customer experience across multiple service verticals. The ideal Director is a metrics-focused sales leader with a proven track record of growing inside sales teams, using analytics to drive decisions, and delivering results in fast-paced, partner-integrated environments. This is a full-time, onsite Director position based in our corporate office in Farmers Branch, Texas.
Requirements
- Bachelor’s degree in Business, Analytics, or a related field.
- 5+ years of progressive inside sales leadership experience.
- Proven success at the Director level managing and scaling high-volume inbound sales teams.
- Strong analytical skills with the ability to translate data into action.
- Experience improving conversion rates, KPIs, and customer satisfaction through process optimization.
- Background in home services, insurance, or other high-volume consumer sales environments preferred.
- Experience working in partner-driven or affiliate-based sales models.
- Advanced proficiency in Salesforce.
- Exceptional communication, coaching, and leadership skills.
Responsibilities
- Lead and develop the inside sales team to consistently meet and exceed monthly revenue goals.
- Coach and motivate sales managers, team leads, and individual contributors through in-office leadership and performance reviews.
- Partner with the VP of Sales to execute sales strategies that maximize lead utilization and salesperson productivity.
- Create, optimize, and scale sales scripts, processes, and playbooks for consistency and growth.
- Launch and manage new lead sources and product campaigns from rollout through performance analysis.
- Analyze KPIs, conversion metrics, pipeline data, and campaign performance to identify trends and improvement opportunities.
- Collaborate with marketing, operations, and product teams to improve call routing, lead quality, and sales efficiency.
- Manage forecasting and pipeline reporting to ensure accuracy and accountability.
- Drive a culture of accountability, continuous improvement, and high performance aligned with company values.
- Ensure compliance with partner agreements, regulatory standards, and data privacy requirements.
- Drive innovation in sales technology and methodologies to improve the mover experience.
Benefits
- Competitive base salary with performance-based bonus
- Health, dental, and vision insurance (70% employer-funded)
- Paid time off and holidays (up to 21 days in year one)
- 401(k) with 100% employer match
- Professional development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
