Manager, Inside Account Development

DoorDash USA•Phoenix, AZ

1d•Onsite

About The Position

The Inside Post-Sale team is focused on driving retention, satisfaction, and growth across our SMB merchant base. We partner closely with sales, onboarding, account management, and solutions teams to deliver meaningful impact for our merchants every day. Based primarily in Phoenix, AZ, our team thrives in a high-energy, collaborative environment where we put Partners first, move quickly, and hold ourselves accountable to results. If you’re energized by developing people, building scalable processes, and driving measurable business impact, this is the team for you. As Manager, Inside Post-Sale, you will lead a high-performing team responsible for growing and retaining one of DoorDash’s most important merchant segments. You’ll own performance outcomes, coach and develop talent, and shape the strategies that power revenue growth and product adoption. This role blends sales leadership, operational rigor, and cross-functional partnership — ideal for a leader who loves building teams and improving systems in a fast-scaling environment.

Requirements

4+ years of inside sales experience
2+ years of experience leading and developing sales professionals
A track record of driving performance in a metrics-driven environment
Comfortable navigating ambiguity and thrive in scaling organizations
Analytical and use data to inform decisions
Authentic, grounded leader who builds trust quickly
Led cross-functional initiatives and can influence without direct authority
Skilled in performance management and talent development

Nice To Haves

Experience with Salesforce (or comparable CRM platforms)
Strong proficiency in Excel and Google Workspace
Experience in SMB, marketplace, or tech-enabled services environments

Responsibilities

Manage and develop a team of Inside Sales Executives focused on revenue growth, retention, and product adoption
Set clear performance expectations and drive accountability to KPIs
Provide consistent coaching, feedback, and career development support
Foster a culture of high performance, learning, and continuous improvement
Interview, hire, onboard, and ramp new team members
Design and refine processes that improve efficiency and team effectiveness
Analyze performance metrics and pipeline health to inform business decisions
Identify trends and recommend strategic improvements to Sales and Operations leadership
Pilot new outreach strategies, messaging, and workflows to unlock growth
Champion operational improvements that enhance the merchant experience
Partner with Strategy & Ops, Product, Marketing, and Support teams to ensure merchants have the tools and processes they need to succeed