Manager, Information Security - IS Mod
About The Position
The Manager, Information Security leads the operational and incident-response function within the Information Protection – Network Security (IP-NS) team, with direct people leadership of security engineers, analysts, and Level 2 support staff supporting a 24×7 security service portfolio (Zscaler ZIA/ZPA, Imprivata VAM, and Legacy Remote Access tools). The successful candidate will bring proven operational oversight of high-volume environments, including on-call management, and ITSM change discipline and oversight. Strong vendor management experience is required — including strategic security vendor relationships (Zscaler, F5, Imprivata or comparable), SLA governance — along with demonstrated ownership of department metrics such as KRIs, SLA adherence, on-call utilization, and change success rate. The role also partners closely on budget stewardship for the CyberSecurity Engineering/Tools portfolio, including forecasting, variance analysis, contract and renewal calendar management, invoice validation, and tool rationalization. Ability to operate effectively in a hybrid work environment, including participation in on-site work-related events, team collaboration sessions, and key organizational activities as required.
Requirements
- Proven operational oversight of high-volume environments.
- On-call management experience.
- ITSM change discipline and oversight.
- Strong vendor management experience.
- Strategic security vendor relationship management (Zscaler, F5, Imprivata or comparable).
- SLA governance.
- Demonstrated ownership of department metrics (KRIs, SLA adherence, on-call utilization, change success rate).
- Budget stewardship experience for CyberSecurity Engineering/Tools portfolio.
- Ability to operate effectively in a hybrid work environment.
- Must live within 100 miles of a Mayo Clinic campus.
Nice To Haves
- Forecasting, variance analysis, contract and renewal calendar management, invoice validation, and tool rationalization.
Responsibilities
- Lead the operational and incident-response function within the Information Protection – Network Security (IP-NS) team.
- Provide direct people leadership of security engineers, analysts, and Level 2 support staff.
- Support a 24x7 security service portfolio (Zscaler ZIA/ZPA, Imprivata VAM, and Legacy Remote Access tools).
- Provide operational oversight of high-volume environments, including on-call management.
- Ensure ITSM change discipline and oversight.
- Manage strategic security vendor relationships (Zscaler, F5, Imprivata or comparable) and SLA governance.
- Demonstrate ownership of department metrics such as KRIs, SLA adherence, on-call utilization, and change success rate.
- Partner on budget stewardship for the CyberSecurity Engineering/Tools portfolio, including forecasting, variance analysis, contract and renewal calendar management, invoice validation, and tool rationalization.
- Operate effectively in a hybrid work environment, including participation in on-site work-related events, team collaboration sessions, and key organizational activities as required.
Benefits
- Competitive compensation
- Comprehensive benefit plans
- Continuing education and advancement opportunities
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
