Manager, Inbound Operations
About The Position
Reporting to the Senior Director of Distribution Operations, the Manager, Inbound Operations is responsible for overseeing the day-to-day inbound operations teams within the Austin Distribution Center, including receiving, inventory flow, putaway execution, and reverse logistics support. This role is ideal for a hands-on operations leader who enjoys solving complex operational challenges, building high-performing teams, and driving scalable process improvements in a dynamic, high-growth environment. The Manager, Inbound Operations will play a key role in ensuring inventory is received accurately and efficiently while partnering cross-functionally to support business priorities, operational excellence, and future growth initiatives. This position offers the opportunity to directly influence operational strategy, process optimization, labor planning, and team development within a rapidly evolving omnichannel distribution network.
Requirements
- Strong leadership capabilities with experience developing high-performing operational teams
- Ability to influence and collaborate effectively across multiple departments and levels of leadership
- Experience leveraging operational data and KPIs to identify trends, solve problems, and drive process improvements
- Strong analytical and organizational skills with the ability to manage competing priorities in a fast-paced environment
- Proficiency in ERP/WMS platforms and Microsoft Office applications, particularly Excel
- Experience with labor planning, forecasting, and workflow optimization
- Experience building and utilizing forecasting tools, glidepaths, and operational data to support labor planning, workload management, and peak readiness
- Strong communication skills with a proactive, solutions-oriented mindset
- Ability to adapt quickly and lead effectively through operational change and growth
- Continuous improvement mindset with experience identifying efficiencies and driving operational enhancements
- Bachelor’s degree or equivalent operational leadership experience
- 5+ years of experience leading inbound, receiving, inventory, or distribution operations in a high-volume or high-growth environment
- Proven track record of driving operational performance and leading teams through evolving business needs
- Demonstrated success leading cross-functional operational initiatives and process improvements
- Ability to balance strategic thinking with hands-on operational execution
Nice To Haves
- Knowledge of Lean, Six Sigma, 5S, or continuous improvement methodologies preferred
- A growth mindset with a passion for learning, innovation, and team development
- Experience in omnichannel distribution, retail, e-commerce, or consumer goods environments preferred
- Strong systems knowledge including ERP, WMS, labor management, and operational reporting tools
- A shared appreciation for our 3 core values of Family, Fashion, and Philanthropy
Responsibilities
- Lead and develop the Distribution Center inbound operations team, including 5 direct reports, ensuring clear expectations, accountability, and strong execution across receiving and putaway functions
- Lead reverse logistics operations including eCommerce returns, wholesale returns, and retail store pullbacks, ensuring timely processing, accurate inventory disposition, and visibility to return trends, cost exposure, and recovery opportunities to support operational and financial decision-making.
- Drive operational performance against key metrics including dock-to-stock timing, inventory accuracy, SLA attainment, productivity, and throughput
- Monitor daily, weekly, and monthly inbound workload forecasts to ensure labor alignment and operational readiness
- Partner cross-functionally with Supply Chain, Inventory Control, Transportation, Planning, and Merchandising teams to manage delivery schedules, receiving windows, and PO prioritization
- Build a collaborative and engaging team environment that promotes continuous improvement, ownership, and professional growth
- Oversee labor planning and staffing strategies, including seasonal hiring, workforce optimization, and peak readiness planning
- Identify and implement opportunities for process improvement across physical workflows, systems, and operational reporting
- Support continuous improvement initiatives focused on labor efficiency, operational scalability, inventory flow, and cost optimization
- Partner with leadership on process enhancements, systems improvements, and operational transformation initiatives
- Conduct talent assessments and actively develop bench strength within the inbound operations team
- Effectively communicate operational results, business risks, staffing needs, and improvement opportunities to leadership
- Balance operational priorities while maintaining flexibility to support evolving business demands and cross-functional initiatives
Benefits
- Family, fashion and philanthropy are at the core of our company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
