Manager In Training (Full Time) - Hannibal, MO

Hibbett•Hannibal, MO

13d•Onsite

About The Position

The Manager in Training assists the Store Manager with overall store operations and administrative duties. This role develops knowledge across the store’s product areas and departments, helps determine methods for achieving store goals and initiatives, and upholds the policies, procedures, and standards in the visual manual. The Manager in Training promotes sales and promotions and represents Hibbett | City Gear by creating a distinctive customer experience and helping acquire and retain customers. The position emphasizes outstanding customer service and merchandise promotion. In the Store Manager’s absence, the Manager in Training assumes supervisory control of the store and is trained in the Store Manager’s responsibilities. The role assists with controlling company assets and implementing plans for selling, restocking, merchandising, ordering, and scheduling. It helps employees and customers across departments, monitors inventory, sales statistics, and expenses, directs staff to meet department standards, and keeps the Store Manager informed about inventory movement and customer trends. It also performs administrative duties, delivers customer service in accordance with the customer service manual, promotes products and services, follows company policies and standards, and helps safeguard assets and financial information by supporting effective internal controls and reporting potential fraud risks. When supervising in the Store Manager’s absence, the Manager in Training carries out supervisory duties under company policies and applicable laws, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager and help establish action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store when the Store Manager is absent.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure department responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including welcoming customers and assisting multiple customers during peak periods.
Promote and sell Hibbett | City Gear services and merchandise.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks to management or appropriate officials.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.