T-Mobile Manager In Training - Weberstown Mall

MobileOne•Stockton, CA

About The Position

MobileOne is seeking a motivated leader for its 90-day blended-learning Manager in Training program, designed to prepare participants to manage their own store. The role includes learning to supervise daily operations, drive sales performance, manage staffing and scheduling, and mentor and support a team while developing leadership skills. The Manager in Training oversees guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources, and operating costs. The role leads store employees, develops Sales Associates, supports customer experience and onboarding, maintains store presentation, communicates product and technology updates, and works to achieve productivity and operational goals. MobileOne describes its workplace as supportive and focused on developing leaders, rewarding performance, and building careers.

Requirements

At least 1 year of retail management experience; wireless industry experience is required.
Strong leadership, coaching, and communication skills.
Ability to perform in a fast-paced, performance-driven environment.
High school diploma or GED.
Must be at least 18 years of age.
Legal authorization to work in the United States.
Ability to pass a background check.

Responsibilities

Manage guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources, and operating costs.
Handle retail activities including hiring, scheduling, training, marketing, loss prevention, and team leadership.
Serve as the primary point of contact for retail store employees.
Drive overall store productivity and results based on key performance indicators.
Hire and develop effective Sales Associates.
Train store associates to use store systems, including the Point of Sale, to support the customer experience.
Cultivate a positive store environment that supports MobileOne's values.
Coach Mobile Associates on building customer relationships, understanding customer needs, and delivering a strong customer experience.
Maintain a clean and organized store environment.
Ensure visual merchandising is engaging and complies with MobileOne and T-Mobile standards.
Keep up with T-Mobile technology, products, and offerings, and ensure Mobile Associates know relevant sales techniques.
Ensure customer needs are met before they leave, recommend appropriate solutions, and support associates in customer onboarding.
Use tools and resources to develop internal talent.
Build employee skills and success through continued coaching and performance assessment conversations.
Drive operational efficiencies to minimize risk and protect store assets.
Manage staffing and scheduling as part of the MIT program.