T-Mobile Bilingual (Spanish) Manager In Training - University Mall MS

MobileOne•Orem, UT

5d•Onsite

About The Position

The Manager in Training (MIT) program is a blended-learning, 90-day program that immerses participants in managing a T-Mobile Premium Retail Store. Training takes place in store locations and covers the skills and responsibilities needed to run a store. Each month focuses on a different aspect of managing the location, with daily and weekly feedback from the Retail Store Manager and Regional Manager. Successful completion of the program is required for promotion to a Retail Store Manager role. The MIT is accountable for guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources management, and operating costs. The role is familiar with retail functions including hiring, scheduling, training, marketing, loss prevention, and team leadership, and serves as the primary point of contact for store employees.

Requirements

At least one year of previous management experience in retail; wireless experience preferred.
Ability to lead and coach to deliver financial results.
Legal authorization to work in the United States.
Ability to pass a pre-employment background check; qualified applicants with criminal histories will be considered consistent with applicable laws.
High-school diploma or GED.
At least 18 years of age.
Basic Microsoft Office and G-suite abilities.
Effective written and verbal communication skills.
Ability to train others on the sales process and adapt to Mobile Experts' learning styles.
Ability to provide positive and constructive feedback productively.
Knowledge of T-Mobile products, services, policies, and systems is preferred.

Nice To Haves

Knowledge of T-Mobile products, services, policies, and systems.
Previous retail management experience in wireless.

Responsibilities

Manage store productivity and deliver results based on key performance indicators.
Hire and develop an effective team of Sales Associates.
Train store associates to use store systems, including the Point of Sale, in support of the customer experience.
Cultivate a positive environment that supports MobileOne's values.
Coach Mobile Associates to build customer relationships, understand customer needs, and deliver a strong customer experience.
Maintain a clean and organized store environment.
Ensure visual merchandising engages customers and follows MobileOne/T-Mobile standards.
Stay informed about evolving T-Mobile technology and ensure Mobile Associates know about new products, offerings, and sales techniques.
Ensure customers' needs are met and solutions are appropriately fitted, including setting associates up to support customers through onboarding.
Use tools and resources to develop internal talent through continued coaching and performance assessment conversations.
Drive operational efficiencies to help minimize risk and protect store assets.
Supervise day-to-day store activities, identify staffing needs, manage schedules, and develop operational action plans.
Recruit, interview, and retain staff.
Train and coach employees, adapting to their learning styles and providing positive and constructive feedback.
Maintain working knowledge of store sales and operations, answer Mobile Experts' questions, and explain Mobile Expert pay accurately.