Manager in Training - Brockton MA

VIP Auto•Brockton, MA

12h•Onsite

About The Position

The Manager-in-Training (M.I.T.) learns VIP’s culture and management processes in preparation for leading a team and ensuring effective operations at a location. The role supports VIP’s mission to earn automotive customers for life by helping the team deliver an exceptional customer experience and achieve company programs and standards. The M.I.T. helps maintain safe working conditions and ensures operations comply with established policies, procedures, and applicable federal and state regulations. The M.I.T. supports the Service Manager in achieving performance targets and may serve as the policy administrator at the assigned location. The position requires a standard five-day workweek of at least 50 hours, with attendance and work schedules as directed by management.

Requirements

Two years of related experience in automotive service management.
Strong people-management and leadership skills, including motivational, supportive, assertive, and decisive conduct.
Excellent verbal and written communication skills.
Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant required.
State Inspection License required where applicable.
Ability to meet the physical demands of the role, including the listed activities and weightlifting or force-exertion requirements.
Protective eyewear must be worn in the service area; protective back-support belts must be worn during strenuous physical activities involving lifting and exerting force.

Nice To Haves

Completion of a two-year college or technical school program is recommended, or an equivalent combination of education and experience.
ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and Light Repair recommended.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions.
Learn VIP’s team-building, management, and operating processes to prepare to lead a team and deliver a strong customer experience.
Hire associates, develop the team, and ensure associates complete required LMS and vendor training.
Ensure associates obtain T.I.A. basic automotive service certification; conduct career-path discussions during structured coaching sessions; and provide study materials for applicable ASE certifications.
Schedule the team to meet customer needs throughout operating hours.
Communicate with the team through daily huddles, bi-monthly store meetings, and throughout the day; monitor email for customer appointments and communications.
Train, support, and deliver the 5 for 5 process to explain vehicle conditions and discuss solutions with customers.
Dispatch and assign work orders to technicians, following the guideline that the first available technician able to perform the work properly receives the work order.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility and equipment in satisfactory condition and ensure compliance with security, safety, and environmental codes and ordinances.
Prepare the location, service desk, and equipment before opening, and recover and secure the location and unclaimed customer vehicles at close.
Maintain a clean service department and inspect the customer waiting area and parking lot before opening each day.
Enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Support the Service Manager in achieving performance targets reported through daily, weekly, and monthly reports.
Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed.
Perform other functions as required.