Manager in Training - Fashion Place

Lush • Murray, UT

1d

About The Position

The Manager in Training (MIT) brings Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—to interactions with customers, staff, and shop operations. The MIT supports the Store Manager in all business areas as needed and as delegated by the Retailer. As second-in-command, the MIT takes on Manager duties when required to support a strong customer and staff experience, operational excellence, and sales results.

Requirements

• 1–3 years of managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical-thinking, and troubleshooting skills.
• Excellent organization and time-management skills.
• Strong customer-service, supervisory, and sales skills.
• Knowledge of and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

• Experience with consultation-based customer-service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross-cultural collaboration and DEIB or social-justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Collaborate with the team on plans to exceed daily sales goals and provide a unique, inclusive customer experience.
• Educate customers and staff about Lush’s brand values and communicate the company’s positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Build product knowledge and make informed product recommendations.
• Understand sales metrics, budgets, and reports, and use appropriate floor behaviors to drive profitable results.
• Support the team on the sales floor by answering questions, removing obstacles, problem-solving, and motivating staff to meet sales goals.
• Develop personal skills by assessing performance, seeking feedback and learning opportunities, and supporting team growth through coaching and leading by example.
• Communicate needs and feedback to team members and leaders, adapting to the needs of the business.
• Engage the team to build motivation, peer and customer relationships, and connection to brand values.
• Support shop staffing by networking, recruiting, hiring, and succession planning.
• Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
• Support the Manager in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
• Support inventory-team training on freshness standards and rotation rules, and manage ordering to keep appropriate products and quantities in the shop within the allocated budget.
• Help the team maintain a clean, attractive work environment and follow merchandising and design standards.
• Ensure staffing levels and skills are appropriate for peak times, and that breaks and meals are allocated and recorded appropriately.

Benefits

• 50% discount on Lush products.
• Opportunity for growth, with promotion from within encouraged.
• Fun and unconventional retail environment that encourages individualism and entrepreneurial spirit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed