Assistant Manager - Fashion Place

Lush Handmade Cosmetics•Murray, UT

About The Position

The Assistant Manager supports the Shop Manager across business areas and performs Manager duties as needed. The role helps deliver a strong customer and staff experience, operational excellence, and sales results while applying Lush’s Leadership Practices: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The Assistant Manager supports sales and customer experience, team leadership and development, recruitment, and shop operations. This includes educating customers and staff about Lush’s brand values, developing product knowledge, using sales metrics and budgets to improve results, coaching staff, and maintaining company standards for inventory, merchandising, scheduling, health and safety, and daily shop operations.

Requirements

1–3 years managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours, including holidays, evenings, and weekends, to meet shop needs.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social-justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and provide an inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Build product knowledge and make informed product recommendations.
Use business metrics, budgets, and reports to influence sales-floor behaviors and deliver profitable results.
Support and motivate the team on the sales floor, answer questions, solve problems, and help staff meet sales goals.
Develop personal skills and support team growth through coaching and leading by example.
Communicate needs and feedback to the team and leaders, adapting to business needs.
Engage the team to strengthen motivation, peer and customer relationships, and connection to brand values.
Support staffing through networking, recruiting, hiring, and succession planning.
Work with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Help ensure staff follow company standards for opening and closing, product integrity, respectful workplaces, health and safety, and daily communication.
Support inventory-team training on freshness standards and product rotation, and manage ordering within the allocated budget.
Support a clean and attractive work environment and adherence to merchandising and design standards.
Ensure appropriate staffing and skill coverage at peak times and appropriate recording and allocation of breaks and meals.