Shoe Care Specialist - Fashion Place

Nordstrom•Murray, UT

8d•Onsite

About The Position

The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service. A day in the life includes performing and completing Shoe Care tasks according to Nordstrom guidelines and service standards, ensuring the shine stand is organized and ready to deliver on customer expectations, shining shoes, providing consultation on care of shoes and minor repair on shoes, utilizing store technology to answer phones, check out customers and properly record customer information, meeting department and individual productivity goals, communicating supply needs in a timely manner to the manager, and maintaining accurate records of shoe care transactions and recording tips daily. This role may also flex into other shoe stock and cleaning tasks when needed.

Requirements

Basic math, organization, and written communication skills
Previous shoeshine experience; preferred minimum 1-2 years
Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication
A willingness to learn, and a high level of ownership for personal growth, accountability and initiative
Ability to work independently, with little or no day-to-day direction
The ability to embrace a flexible working schedule based on business needs

Responsibilities

Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards
Ensure the shine stand is organized and ready to deliver on customer expectations
Shine shoes; provide consultation on care of shoes and minor repair on shoes
Utilize store technology to answer phones, check out customers and properly record customer information.
Meet department and individual productivity goals
Communicate supply needs in a timely manner to manager
Maintain accurate records of shoe care transactions and record tips daily
May flex into other shoe stock and cleaning tasks when needed