Manager In Training

Tennessee Title Loans, Inc•Memphis, TN

9d•$13 - $15

About The Position

This is a customer-facing, performance-driven role focused on helping customers understand and choose financial solutions. The Manager In Training handles inbound and outbound conversations, asks follow-up questions, addresses hesitation or rejection, and guides customers through decisions, including financial conversations. The role requires staying engaged in sometimes uncomfortable conversations and making outbound calls. The company offers structured training, ongoing coaching, a team environment, and advancement opportunities. The position is a 40-hour work week, Monday through Saturday, with every Sunday off. Branch hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m. Compensation is $13.25–$15.00 per hour, with monthly bonus potential.

Requirements

High school diploma or equivalent.
Must be able to work 40 hours per week, including Saturdays.
Satisfactory completion of pre-employment screenings.
Reliable personal transportation and a valid driver's license.
Must have collections experience.
Comfort speaking with customers over the phone and in person.
Strong communication skills.
Ability to learn quickly and adapt.

Nice To Haves

Customer service, sales, or collections experience.
Fluency in English and Spanish.

Responsibilities

Work directly with customers to understand their needs and guide them through financial solutions.
Handle inbound and outbound customer conversations, including making outbound calls.
Ask direct and follow-up questions to help customers make decisions.
Address customer hesitation and rejection while staying engaged in conversations.
Apply feedback and coaching to improve performance.
Work consistently in a structured, goal-driven environment.