Manager In Training (Part-Time)

Hibbett•Pensacola, FL

12d•Onsite

About The Position

The Manager in Training assists the Store Manager with overall store operations and administrative duties and develops knowledge across product areas and departments. The role helps determine methods and approaches for meeting store goals and initiatives, upholds the policies, procedures, and standards in the visual manual, and promotes sales and promotions. As an ambassador of Hibbett | City Gear, the Manager in Training helps create a distinctive customer experience and acquire and retain customers. The position emphasizes outstanding customer service and merchandise sales. The Manager in Training assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The role supports asset control, selling, restocking, merchandising, ordering, scheduling, inventory awareness, sales and expense monitoring, and administrative work. It provides guidance to employees and customers, directs staff to meet departmental standards, maintains customer service quality, and follows company policies and internal control procedures.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player with a passion for outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store when the Store Manager is absent.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability in all departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Deliver extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.