Manager in Training - Brown Jug Anchorage Area

Liquor Stores USA•Anchorage, AK

76d•$20 - $25•Onsite

About The Position

The Manager in Training learns the overall operation of a Brown Jug store under the direction of the Store Manager and/or Training Manager. The role prepares the employee to provide leadership and direction for a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. The Manager in Training develops team members and helps establish a strong sales culture, accountability for operational excellence, and achievement of financial and regulatory standards. The position is intended to prepare the employee to become a Brown Jug Store Manager or Operations Manager in an Anchorage-area store. Responsibilities span people management, customer service, financial performance, day-to-day operations, and regulatory adherence. Managers work a varied retail schedule, including evenings and weekends, with specified opening, mid-shift, closing, and Saturday requirements. The role requires standing for extended periods, safely lifting up to 50 pounds, and climbing ladders.

Requirements

At least 3 years of experience in a retail environment.
High school diploma or equivalent.
TAP or Rserving Certification.
Highly self-motivated and customer-service driven.
Effective leadership of a large team and a strong sales background.
Proven track record of success.
Strong written and verbal communication skills.
Must be able to pass a background check.
Must have access to reliable transportation.
Strong understanding of store operating reports, including P&L statements.
Available to work a varied retail schedule, including evenings and weekends; managers must work at least two Saturdays per month, one mid-shift per week, three closing shifts per month, and one opening shift per week.
Able to safely lift up to 50 pounds, stand for extended periods, and climb ladders.

Nice To Haves

At least 3 years of supervisory and/or management experience.
First-Aid Certificate.
Training in wine, beer, or spirits.

Responsibilities

Create an inviting store work culture and serve as a role model who coaches, mentors, and inspires team members.
Delegate tasks, set priorities, communicate clearly, and lead effective team huddles, meetings, and coaching sessions.
Participate in store recruitment and create succession plans.
Coach team members to address performance gaps and hold them accountable for completing required training on time.
Create or monitor efficient weekly schedules for sales and support functions.
Deliver exemplary customer service using the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank.
Help the Store Manager resolve customer complaints, review customer surveys, and respond appropriately.
Evaluate programs and promotions and recommend improvements to the Area Manager.
Set an example of store excellence, remain aware of store operations, balance tasks with other managers, and use the customer-flow heat map to guide business needs.
Plan and organize labor, inventory, and finances to meet short- and long-term goals, and partner with the Area Manager to meet or exceed financial targets.
Review the Loss Prevention program and financial documents such as invoices and costs; adjust schedules to achieve labor-cost goals and develop plans to address budget deficits.
Ensure merchandising and pricing guidelines are followed, the store is clean and presentable, and maintenance issues are addressed.
Execute merchandising programs and track results; manage mail, email, and voicemail communications.
Maintain inventory levels and manage inventory ordering and receiving.
Organize or attend OHS and LP meetings and training sessions, increase and share industry knowledge, and develop relationships with store stakeholders.
Set daily store tasks and review and execute flyers, upcoming events, and promotions.
Implement and enforce OHS, LP, TAP/Rserving, and other regulatory requirements and procedures.
Participate in health inspections, audits, and required corrective actions; maintain First-Aid, LP, and OHS training.
Maintain TAP or Rserving certification and ensure employees maintain TAP or Rserving certification.
Ensure compliance with AK ABC Board and other government guidelines and follow Afognak Native Corporation policies, with a focus on Social Responsibility.