Manager in Training - Waterbury CT

VIP Auto•Waterbury, CT

2d•Onsite

About The Position

The Manager-in-Training (M.I.T.) learns VIP’s culture, mission, and management processes in preparation to lead a team and ensure effective operation of a location. The role supports the Service Manager and helps the team deliver an exceptional customer experience, achieve performance targets, and execute VIP programs and standards. The M.I.T. is responsible for promoting workplace safety and ensuring operations comply with company policies and applicable regulations. The M.I.T. learns to recruit, develop, train, schedule, and communicate with associates; support customers through VIP’s service processes; and coordinate work-order assignments. The position also helps maintain the facility and equipment, prepare and secure the location each day, and enforce procedural and regulatory compliance. The standard schedule is five days and a minimum of 50 hours per week, with attendance for all scheduled hours as directed by management.

Requirements

Strong people-management and leadership skills; motivational, supportive, assertive, and decisive.
Excellent verbal and written communication skills.
Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Two years of related experience in automotive service management.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant.
State Inspection License where applicable.
Ability to meet the role’s physical demands, including lifting or exerting force, and to wear protective eyewear in the service area and protective back support belts during strenuous lifting or force exertion.

Nice To Haves

Completion of a two-year college or technical school program is recommended, or an equivalent combination of education and experience.
ASE Certification P2 – Parts Specialist.
ASE Certification G1 – Maintenance and Light Repair.

Responsibilities

Prioritize workplace safety, follow safety policies and training requirements, lock out unsafe equipment, and report unsafe conditions or actions.
Learn VIP’s team-building and management processes and prepare to perform the essential duties of the position.
Hire associates and develop a superior team.
Ensure associates complete required LMS training and relevant vendor training.
Ensure associates obtain T.I.A. basic automotive service certification, provide career-path coaching, and support applicable ASE certification study and registration.
Schedule the team to meet customer needs during all hours of operation.
Communicate with the team throughout the day, including through daily huddles and bi-monthly store meetings.
Monitor email for customer appointments and communications.
Train, support, and deliver the 5 for 5 process to educate customers about vehicle conditions and discuss appropriate solutions.
Dispatch and assign work orders to technicians using the guideline that the first available qualified technician receives the work.
Attend off-site meetings and training sessions as needed.
Maintain the facility and equipment in satisfactory condition and in compliance with security, safety, environmental codes, and ordinances.
Prepare the location, service desk, and equipment before opening, and recover and secure the location and unclaimed customer vehicles at closing.
Keep the service department clean and inspect the customer waiting area and parking lot for cleanliness before opening.
Enter facility or equipment issues into the applicable database.
Enforce the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator at the assigned location.
Support the Service Manager in helping the team achieve performance targets outlined by leadership.