Manager-In-Training: Service Manager (Sales, Culture &Team Growth)

Michael & Son Services Inc. • Alexandria, VA

13d • $65,000 - $75,000

About The Position

Michael & Son is seeking dynamic, career-minded candidates for an accelerated Manager-In-Training program designed for graduates or entry-level professionals preparing to transition into operational leadership. The role develops the ability to lead residential field technicians across home service functions, cultivate a positive team culture, drive consultative sales, and uphold customer service standards.

The training is described as a milestone-driven pathway. Participants begin with field ride-alongs to learn the customer experience, technical terminology, and consultative sales process; shadow an experienced Service Manager to learn operations, dispatching, inventory logistics, and meetings; spend time in the Call Center and other corporate departments; and then take on Assistant Manager responsibilities coaching technicians, leading field sessions and team meetings, tracking performance, and resolving escalated homeowner issues under senior guidance. After successfully completing training objectives, participants graduate to an autonomous Service Manager role with full P&L accountability for their department and team.

Compensation includes a base salary and performance-based bonuses tied to team revenue, retention, and customer satisfaction. The posting also describes a take-home company vehicle and prepaid gas card during field and management rotations, structured mentorship, comprehensive benefits, retirement benefits, paid time off, and holiday pay.

Requirements

• Strong emotional intelligence, active listening skills, and persuasive communication ability.
• Passion for service excellence and an interest in building lifelong brand advocates.
• Proactive learning approach and growth mindset, including actively seeking performance feedback.
• The posting describes candidates as graduates or entry-level professionals.

Nice To Haves

• Associate's or bachelor's degree, preferably focused on Business, Management, Communications, or a related field.
• Previous leadership experience, such as student government, Greek life, athletics, or club leadership.
• Demonstrated ability to boost morale.

Responsibilities

• Complete field ride-alongs with technicians to learn the customer experience, technical terminology, and consultative sales process.
• Shadow an experienced Service Manager to learn business operations, dispatching, inventory logistics, and meeting practices.
• Spend time in the Call Center and other corporate departments to understand business operations.
• Coach a team of technicians as an Assistant Manager.
• Lead field coaching sessions and team meetings.
• Track performance metrics.
• Resolve escalated homeowner issues under senior guidance.
• Upon successful completion of training, manage a department and team autonomously with full P&L accountability.
• Cultivate a positive team culture, drive consultative sales, and enforce customer service standards.

Benefits

• Competitive base salary plus performance-driven team bonuses.
• Take-home company vehicle and prepaid gas card during field and management rotations.
• Structured mentorship and direct access to executive leadership.
• Medical, dental, vision, and disability coverage.
• 401(k) with 100% immediate vesting after a 90-day waiting period.
• Paid time off.
• Holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed