Manager, In-room Dining

Loews Hotels & Co•Arlington, TX

6d•Onsite

About The Position

The Loews Arlington Hotel is seeking a passionate and detail-oriented In-Room Dining Manager to lead a dynamic team and ensure exceptional guest experiences. This role involves overseeing all aspects of in-room dining operations, from coordinating with culinary partners to elevating service standards, ensuring every order is delivered with precision, care, and a touch of luxury. The manager will be responsible for seamless operations and creating unforgettable moments for guests in a large-scale resort and meetings environment.

Requirements

Minimum of two years Food & Beverage leadership experience
Strong knowledge of in-room dining operations, food safety, and service standards
Exceptional problem-solving abilities and attention to detail
Ability to multitask and work effectively in a fast-paced, high-pressure environment
Familiarity with POS systems and financial reporting tools
Effective management, leadership, organizational and communication skills
High school diploma preferred

Nice To Haves

Inspirational Leader: Motivates and empowers their team to deliver flawless service with confidence and pride
Guest-Centric Problem Solver: Anticipates needs and resolves challenges quickly, always putting the guest first
Clear Communicator: Connects effortlessly with guests, team members, and other departments to ensure smooth operations
Agile Multitasker: Thrives in a fast-paced environment, balancing priorities without compromising quality
Detail-Oriented Professional: Brings precision and organization to every aspect of service delivery

Responsibilities

Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest
Develop and implement service standards and procedures that elevate the guest experience
Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches
Monitor food and beverage presentation to maintain premium quality and brand standards
Recruit, train, and coach team members, fostering a culture of excellence and collaboration
Manage schedules, performance evaluations, and team development initiatives
Drive revenue through upselling techniques and creative promotions
Maintain inventory and ensure all equipment is in proper working condition
Uphold strict hygiene and safety protocols, ensuring compliance with health regulations
Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned