Manager III, Field Service Engineer - (M3)

Applied Materials • Malta, NY

1d • $88,000 - $121,000 • Hybrid

About The Position

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Requirements

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
• Works on issues where analysis of situation or data requires review of relevant factors
• Applies understanding of the industry and how own area contributes to the achievement of objectives
• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees
• Identifies and resolves technical, operational and organizational problems
• Exercises judgment within defined procedures and policies to determine appropriate action
• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function
• Guides, influences and persuades others internally in related areas or externally
• Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
• Position requires regional travel to customer sites.

Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Ensures customer satisfaction with Company service and system performance.
• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed up time and other parameters as sold to customers.
• Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the work force.
• Interviews, hires, and trains customer engineers and technicians as necessary to support regional business.
• Manages, coaches, and provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• Ensures employee satisfaction through communication of business progress and all related action, setting goals and controlling achievements, and establishing training and career development plans.
• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure.
• Ensures the appropriate safety practices among customer engineers.
• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families.
• Works on issues where analysis of situation or data requires review of relevant factors.
• Applies understanding of the industry and how own area contributes to the achievement of objectives.
• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees.
• Identifies and resolves technical, operational and organizational problems.
• Exercises judgment within defined procedures and policies to determine appropriate action.
• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives.
• Guided by policies and resource requirements within business unit, department or sub-function.
• Guides, influences and persuades others internally in related areas or externally.
• Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
• Position requires regional travel to customer sites.

Benefits

• Supportive work culture that encourages you to learn, develop, and grow your career
• Comprehensive benefits package
• Participation in a bonus program
• Stock award program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed