Field Service Engineer III

CACI International • Aberdeen Proving Ground, MD

2d • $67,800 - $142,200 • Onsite

About The Position

Provide direct, on-site customer support for the installation, sustainment, and repair of complex equipment and systems supporting Department of Defense mission requirements. As a Field Service Engineer III, you will perform on-site product and solution installation, checkout, and sustainment activities for fielded systems. You will diagnose, troubleshoot, service, and repair complex equipment and systems in operational environments. You will serve as the company liaison with the customer on administrative and technical matters for assigned projects and instruct customers in the proper operation and maintenance of fielded solutions. You will interpret customer needs, define next steps, and clarify responsibility for problem resolution. You will also support any aspect of field support, including system hardware, software, network, and other technical infrastructure components.

Requirements

• Active Secret security clearance (required)
• Master's degree in an Engineering discipline
• 7+ years of professional experience in field service engineering or related technical support
• Demonstrated experience diagnosing, troubleshooting, and repairing complex equipment and systems in an operational environment
• Strong understanding of system hardware, software, and network infrastructure components
• Experience serving as a technical liaison between customers and engineering/program teams
• Ability to work independently with limited supervision in field environments
• Strong customer service and communication skills, with the ability to instruct customers on system operation and maintenance
• Demonstrated ability to coach and review the work of lower-level technical staff
• Excellent problem-solving skills with ability to resolve difficult and sometimes complex technical issues
• Willingness and ability to travel to customer and operational sites as required

Nice To Haves

• Active Top Secret security clearance with SCI eligibility
• Experience supporting C5ISR, SIGINT, EW, or intelligence systems in a field environment
• Familiarity with CMOSS/MORA interface standards and VPX architectures
• Experience with system integration, testing, and acceptance procedures
• Knowledge of preventive maintenance practices and logistics support planning
• Experience with technical documentation, including field service reports and maintenance logs
• Familiarity with Security Technical Implementation Guides (STIGs) and secure system configurations
• Understanding of Risk Management Framework (RMF) processes as they relate to fielded systems
• Previous experience supporting government program offices or defense contractors
• Experience training end-users on system operation and troubleshooting techniques
• Knowledge of tactical communications, networking, or RF systems

Responsibilities

• Oversee and/or perform diagnostic, troubleshooting, and repair activities for complex fielded equipment and systems
• Check out and approve the operational quality of solution components prior to customer acceptance
• Provide hands-on technical training and instruction to customer personnel on system operation and maintenance
• Serve as the primary technical point of contact for field-level customer support activities
• Coordinate with engineering, logistics, and program management teams to resolve field issues and minimize system downtime
• Document field service activities, maintenance actions, and equipment status in accordance with program reporting requirements
• Support system upgrades, technology refresh, and configuration changes at customer sites
• Coach and review the work of lower-level field service technicians and engineers
• Work independently with limited supervision while managing field service projects and processes
• Influence system design, solutions, and procedures based on field experience and customer feedback
• Travel to various customer and operational sites as required to support field service and sustainment activities

Benefits

• flexible time off benefit
• robust learning resources
• competitive compensation
• competitive mix of benefits options
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior