Manager II - Residential Dining (full-time, non-CSULB student)

Forty-Niner Shops•Long Beach, CA

3h•$71,000 - $97,000•Onsite

About The Position

Under the direction of the Residential Dining Division Director and Associate Director, the Dining Manager II is responsible for ensuring an exceptional level of customer service and product quality, demonstrating leadership and good judgment, administering sound personnel and financial management practices to ensure profitability, providing training and development, and ensuring a positive and productive working environment.

Requirements

Must be 18 years of age or older.
Possess a high school diploma or high school equivalent.
Three years minimum of management experience is required.
Excellent experience and knowledge of PC and Microsoft Office; Word/Excel/Outlook and PowerPoint.
Must have the Manager Serve Safe certification OR the ability to obtain the Manager Serve Safe Card within the first 30 days of employment.
Knowledge of relevant State and Federal regulations, including familiarity with Title IX.
Demonstrate proficiency in both written and verbal communication in English.
Strong interpersonal and communication skills are essential, along with a commitment to providing excellent customer service.
Capable of developing and maintaining effective working relationships at all times and demonstrate cooperative behavior with a diverse population of staff, students, and co-workers.
Possess strong leadership abilities and problem-solving skills.
Proficient in financial forecasting, budgeting and reporting.
Demonstrate professional growth and career progression.
Ability to understand and comply with University and Beach Shops policies and procedures is required.
A background check (including criminal records) must be completed satisfactorily.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Nice To Haves

A Bachelor’s degree or combination of experience and education is preferred.
Preferably in a restaurant or campus dining.
A Registered Dietician credential is preferred but not required.

Responsibilities

Must be present and engaging in the front of the house during peak hours of each meal service
Responsible for the safeguarding of payments, inventory and company equipment, including reconciliation
Understands and ensures unit compliance with all university policies and procedures and with all applicable local, state, and federal laws and regulations.
Demonstrates superior knowledge and acts in adherence of Residential Dining and Housing agreements, company contracts, vendors & licensing
Assists Director and Associate Director with budget, planning and operations. Primarily responsible for the financial management and profitability of the operation.
Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls.
Administers and ensures dissemination of safety, activities, needs, or issues of the department to Director, Associate Director, and other necessary staff.
Maintain and supervises food storage, production and service programs.
Plans menus, purchases food and supplies, and assigns duties for special meals or special occasions.
Attends department head, safety, quality assurance, and other facility, campus or corporate meetings as directed.
Makes frequent inspections of all work, storage, and servicing areas to determine that regulations and directions governing Foodservice activities are followed including compliance with safety and sanitation.
Plans and/or conducts and retains records of monthly staff meetings, employee training and/or in-services.
Reviews department performance and institutes changes in techniques or procedures to improve services, simplify work flow, assure compliance with regulatory requirements, and promote more efficient operation of the food service department.
Facilitates meetings, training sessions, presentations, and in-services with campus partners, colleagues, and staff. Maintains records accordingly.
Ensures compliance with all health and safety regulations of the Health Department and OSHA.
Directly or indirectly supervises all assigned subordinate staff, usually through supervisors.
Interviews applicants for employment; evaluates employees on a regular basis according to prescribed guidelines; administers disciplinary actions and terminates employees according to standard procedures as required.
Handle discipline of employees as needed, in accordance with organizational policy
Evaluates employee performance and provides guidance and feedback to assigned staff.
Ensures all staff follow appropriate safety procedures and communicates safety expectations effectively with staff
Provide training and professional development opportunities for staff and student employees